Guest Services Representative
2 weeks ago
Job Type
Full-time
Position Overview
Join the Shade Hotel Redondo Beach as a full-time Guest Services Representative.
*OPEN AVAILABILITY REQUIRED (WEEKENDS & HOLIDAYS)*
Become a part of our vibrant team
- Do you possess a cheerful and engaging demeanor?
- Are you at ease with starting conversations with new people?
- Can you deliver exceptional service while maintaining composure in various situations?
We are a hospitality-focused organization seeking enthusiastic, customer-oriented individuals who can work efficiently and aim to provide our guests with outstanding experiences during their visits. If you desire to be part of a company that prioritizes its people, you have found your ideal workplace. We are not just colleagues; we are a family committed to delivering the ultimate guest experience while enjoying our work.
COMPENSATION: Starting at $20/hour (Based on Experience) | Upselling incentives | Opportunities for career growth | $200 monthly contribution towards medical benefits (for full-time employees) | Sick leave | Discounted meals and room rates | Holiday pay premium | Employee assistance program | Referral bonuses | Positive and enjoyable work culture | Scenic work environment | Complimentary parking
KEY RESPONSIBILITIES
- Handle online, phone, and in-person room bookings.
- Greet guests, check them in, provide room keys, and explain hotel amenities.
- Process payments from customers.
- Address guest concerns and complaints promptly and courteously.
- Inform guests about local amenities and attractions.
- Collaborate with team members to ensure all guest rooms meet hotel standards and accommodate special requests.
- Coordinate specialized services for VIP guests.
WORKING HOURS: Flexibility to work various shifts as business needs dictate. Morning, evening, and overnight shifts available.
THIS ROLE IS FOR YOU IF YOU...
- Have a passion for delivering genuine hospitality.
- Speak another language, as we welcome many international guests.
- Possess excellent verbal and written communication skills.
We take our hiring process seriously and are dedicated to our candidates. If you meet the qualifications outlined and believe this position aligns with your career goals, we would be excited to meet you.
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