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Guest Service Representative

2 months ago

Newport Beach, California, United States Marriott Full time

Job Summary

We are seeking a highly skilled and customer-focused Guest Service Representative to join our team at Marriott International. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities

  • Organize and confirm guest check-ins and check-outs, room reservations, requests, changes, and cancellations.
  • Secure payment and verify billing information.
  • Activate and file room keys.
  • Process guest requests and relay messages.
  • Print contingency lists for emergency situations.
  • Explain room features to guests and provide directions to property amenities and services.
  • Follow up on outstanding requests or problems from previous days.
  • Run and review daily reports and logs.
  • Complete designated cashier and closing reports.
  • Accept and record wake-up call requests.
  • Count and secure bank at the beginning and end of shift.
  • Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges.
  • Notify Loss Prevention/Security of guest reports of theft.

Requirements

  • High school diploma or equivalent required.
  • Previous customer service experience preferred.
  • Ability to stand, sit, or walk for extended periods.
  • Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds.

Benefits

  • Competitive hourly rate: $20.00 - $20.00 per hour.
  • Health care benefits.
  • Flexible spending accounts.
  • 401(k) plan.
  • Earned paid time off and/or sick leave.
  • Life insurance.
  • Disability coverage.
  • Other life and work wellness benefits.

About Marriott International

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.