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Guest Service Representative

2 months ago

Hermosa Beach, California, United States Venice Suites Full time

Job Summary

We are seeking a highly skilled and motivated Guest Service Representative to join our team at Venice Suites. As a key member of our front office team, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities

  • Maintain a friendly, cheerful, and courteous demeanor at all times, while providing personalized service to hotel guests.
  • Communicate effectively with guests and fellow team members to ensure seamless service delivery.
  • Greet arriving guests and complete established check-in procedures to ensure guests are fully satisfied.
  • Facilitate guest departures by following established procedures to close guest accounts and determine future room availability.
  • Regularly calculate and/or post monies, receipts, guest accounts, and other forms of credit using proper cash handling methods and established procedures.
  • Courteously answer inquiries and accept reservations, both in person and over the phone, by utilizing our reservation guidelines.
  • Maintain good guest relations by keeping abreast of all in-house and area functions to answer questions and concerns with timely and knowledgeable responses.
  • Operate the PBX equipment to ensure timely and efficient service.
  • Control cash and credit transactions at the front desk and maintain complete responsibility for personal bank as specified by hotel policy.
  • Process all guest mail, messages, and faxes by receiving, sorting, notifying, and distributing to mailboxes and to guests.
  • Contribute to and maintain established information and communication sources to enhance department communications and operations.
  • Provide assistance to other team members and departments to contribute to the best overall performance of the department and hotel.

Benefits

As a valued member of our team, you will enjoy a range of benefits, including medical, dental, and vision insurance, 401(k), vacation and sick leave, and a team member travel program. We also encourage quarterly team building and giving back to the communities in which we work through regular volunteering and select charity promotions.

Requirements

  • At least 1-3 years of experience in a like or similar role within hotel operations, demonstrating progressive career path responsibilities.