Patient Care Coordinator
1 day ago
SCAN Group is a not-for-profit organization dedicated to addressing the most pressing issues facing older adults in the United States. As a leading expert in senior healthcare, SCAN has been a mission-driven organization for over 40 years, committed to keeping seniors healthy and independent. Our team of talented professionals is passionate about supporting older adults on their aging journey, while innovating healthcare for seniors everywhere.
The JobThe Patient Care Coordinator will play a vital role in supporting SCAN's Mobile Care Team's clinicians and coordinating care for SCAN members to achieve its mission. This role requires a strong ability to communicate effectively, both verbally and in writing, and to work closely with healthcare teams, patients, families, and senior-living communities.
Key Responsibilities- Support SCAN's Mobile Care Team by performing administrative responsibilities, including refill approved prescriptions, communicating with vendors, ordering patient medical equipment, processing lab orders, and filling out patient forms.
- Schedule specialty appointments, coordinating transportation, and answer telephone calls in a professional manner.
- Maintain inventory of supplies and materials needed by clinical staff, stock and order supplies as necessary, and collect and organize patient medical information and reports while maintaining confidentiality and protecting patient privacy.
- Seek out opportunities for improvements from trends in patient feedback and propose viable solutions in team settings or with leadership.
- Occasionally join SMCT clinicians in communities around Los Angeles and Orange Counties to support patient care.
- Monitor and address clinical quality care gaps with clinicians.
- During busy enrollment periods, assist SMCT sales team with set up and break down of presentations and events at senior-living communities throughout Los Angeles and Orange Counties.
- HS Diploma or GED required; Bachelor's degree preferred.
- 2+ years of related experience as a medical assistant, medical office administrator, or care coordinator.
- Direct patient care background preferred but not required.
- Experience with Medicare Advantage or long term care communities preferred.
- Ability to communicate effectively verbally and in writing.
- Cultural competence and sensitivity required, multilingual skills preferred.
- Highly organized with attention to detail.
- Strong interpersonal skills, hospitality, and change agent mindset essential to build relationships with healthcare team, patients, families, and senior-living communities.
- Knowledgeable and able to maintain HIPAA requirements.
- Adaptable and open to change and problem-solving.
- Hourly rate: $20.00 to $25.00 per hour.
- 401(k) Retirement Saving Plan.
- An opportunity to become part of a team that makes a difference to our members and our community every day.
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