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Patient Care Coordinator
2 months ago
**About Professional Physical Therapy**
We are a leading provider of physical, occupational, and hand therapy in the Northeast, dedicated to delivering high-quality care to our patients and creating a positive and welcoming environment.
**Job Summary**
We are seeking a dedicated and compassionate Patient Care Coordinator to play a vital role in providing exceptional customer service and ensuring a positive patient experience.
**Key Responsibilities**
- **Greet Patients**: Provide a warm and welcoming experience for patients and their families.
- **Answer Phones**: Respond to patient inquiries and provide timely and accurate information.
- **Schedule Patient Appointments**: Coordinate patient schedules and ensure timely and efficient appointment management.
- **Complete New Patient Registration and Data Entry**: Accurately and efficiently complete patient registration and data entry tasks.
- **Discuss Insurance Benefits, Authorization Requirements, and Payment Responsibilities**: Clearly communicate insurance benefits, authorization requirements, and payment responsibilities to patients.
- **Collect Patient Balances (Copay/Deductible/Coinsurance)**: Collect patient balances in a timely and professional manner.
- **Perform Standard Day-to-Day Clinical Administrative Responsibilities**: Perform various administrative tasks to support the smooth operation of our clinic.
**Requirements**
- **High School Diploma or Equivalent**: Possess a high school diploma or equivalent.
- **Prior Experience in a Customer Service or Administrative Role**: Have prior experience in a customer service or administrative role, preferably in a healthcare setting.
- **Excellent Interpersonal and Communication Skills**: Possess excellent interpersonal and communication skills.
- **Strong Attention to Detail and Organizational Skills**: Demonstrate strong attention to detail and organizational skills.
- **Ability to Multitask, Prioritize Tasks, and Work in a Fast-Paced Environment**: Be able to multitask, prioritize tasks, and work in a fast-paced environment.
- **Proficient in Computer Skills and Ability to Learn New Software Systems**: Possess proficient computer skills and the ability to learn new software systems.
**Benefits**
- **Monthly Performance Bonus**: Receive a monthly performance bonus.
- **Medical, Dental, Vision Insurance**: Enjoy medical, dental, and vision insurance.
- **Life Insurance**: Receive life insurance.
- **401(k)**: Participate in a 401(k) plan.
- **Employee Assistance Program**: Have access to an employee assistance program.
- **Employee Discounts**: Enjoy employee discounts.
- **Employee Referral Program**: Participate in an employee referral program.
- **Paid Time Off (PTO)**: Receive paid time off (PTO).