Operations Manager

1 week ago


St Louis, Missouri, United States City Gear, LLC Full time
Key Responsibilities

Supporting the Store Manager

The Operations Manager at City Gear, LLC plays a crucial role in supporting the Store Manager with operational and administrative tasks. They are well-versed in every product area and uphold the store's standards diligently. This role requires a strong focus on providing exceptional customer service and driving sales within the store.

Key Performance Indicators

  • Assist the Store Manager in managing Hibbett City Gear's assets
  • Collaborate with the Store Manager to develop strategies for achieving departmental and store-wide goals
  • Oversee the entire store in the absence of the Store Manager
  • Support in personnel recruitment, training, and evaluation
  • Provide guidance to staff and customers across all departments
  • Maintain awareness of inventory, sales data, and expenses to drive departmental profitability
  • Ensure adherence to store standards and completion of tasks in all departments
  • Stay informed about inventory movements and customer preferences
  • Uphold quality customer service standards
  • Perform general administrative tasks and handle Store Manager responsibilities as needed
  • Deliver exceptional customer service by assisting and engaging with customers in-store
  • Promote and sell Hibbett City Gear's products and services
  • Comply with all company policies and procedures
  • Safeguard the company's assets and financial information
Supervisory Responsibilities

Oversee employees when the Store Manager is absent, following organizational policies and laws. This includes interviewing, training, and managing employees, as well as resolving issues.

Requirements

Qualifications

  • Prior experience in retail, particularly in footwear and athletic apparel
  • 1-3 years of customer service experience
  • Strong interpersonal and communication skills
  • Ability to thrive in a fast-paced environment
  • Demonstrated capability in team management and goal achievement
  • Self-motivated and proactive in task execution
  • Detail-oriented with excellent multitasking abilities
  • Team player with a passion for exceptional customer service and sales


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