Healthcare Customer Service Specialist

1 week ago


West Nyack, United States UnitedHealth Group Full time

About UnitedHealth Group

UnitedHealth Group is a leading global organization dedicated to enhancing health outcomes through innovative technology and comprehensive care solutions. Our commitment to diversity and inclusion fosters a supportive culture where talented individuals can thrive and contribute to the well-being of communities.

Position Overview

We are seeking a detail-oriented and customer-focused Patient Services Representative to facilitate seamless interactions between patients and our healthcare services. This role is essential in ensuring a positive experience for patients as they navigate their healthcare journey.

Key Responsibilities:

  • Provide exceptional customer service by greeting and assisting patients in a friendly and efficient manner.
  • Manage patient registration processes, ensuring accurate collection of demographic and insurance information.
  • Handle payment transactions and maintain financial records in compliance with organizational policies.
  • Coordinate appointment scheduling and follow-up communications to enhance patient satisfaction.
  • Maintain confidentiality and adhere to HIPAA regulations in all patient interactions.
  • Collaborate with healthcare team members to support operational goals and improve service delivery.
  • Participate in ongoing training and development to stay informed about best practices and organizational policies.

Work Schedule: This position requires flexibility to work various shifts throughout the week, including weekends.

Qualifications:

  • High School Diploma or equivalent.
  • Minimum of one year of experience in customer service or a healthcare environment.
  • Proficient in computer applications, including Microsoft Office Suite.

Preferred Skills:

  • Experience in a medical office setting.
  • Familiarity with electronic health records systems.
  • Basic understanding of medical terminology.

Soft Skills:

  • Strong communication and interpersonal skills.
  • Ability to work effectively both independently and as part of a team.
  • Excellent organizational skills with the ability to prioritize tasks.
  • Capacity to manage multiple responsibilities in a fast-paced environment.

Why Choose UnitedHealth Group?

At UnitedHealth Group, we offer a competitive compensation package along with a comprehensive benefits program designed to support your health and well-being. Our commitment to employee development ensures that you will have opportunities for growth and advancement within the organization.

We are dedicated to creating a diverse and inclusive workplace where all employees feel valued and empowered to contribute to our mission of improving health for all.



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