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Customer Service Representative

2 months ago


West Nyack, New York, United States Carter's Full time

About Carter's

Carter's is a leading North American apparel retailer, specializing in high-quality clothing for babies and young children. With a strong brand portfolio, including Carter's, OshKosh B'gosh, Skip Hop, and Little Planet, we offer a wide range of products that cater to the needs of growing families.

Our Mission

We strive to provide exceptional customer service, creating a welcoming and inclusive environment for our customers. Our team members are passionate about helping families navigate the joys and challenges of parenting, and we're committed to making a positive impact in our communities.

Job Summary

We're seeking a Sales Associate to join our team, providing top-notch customer service and ensuring a seamless shopping experience for our customers. As a Sales Associate, you'll be the face of our brand, helping families find the perfect products for their little ones.

Key Responsibilities

  • Welcome customers with a warm greeting and provide assistance with product styles, features, and benefits
  • Confidently and proactively resolve issues for customers and balance a number of customers in a busy retail environment
  • Meet customer needs by assisting with omnichannel as needed to ensure a positive shopping experience
  • Execute and expedite point of sale/register transactions
  • Complete floor replenishment and shipment as needed
  • Articulate current promotional events and the brand loyalty program, including credit, to customers
  • Minimize store loss by providing exceptional customer service and maintaining a safe, clean store

Requirements

  • A positive and solutions-oriented mindset
  • Demonstrated customer service and engagement skills
  • Effective and professional verbal and written communication skills
  • The ability to manage multiple tasks at once
  • Lift 40 pounds as needed, with frequent bending, stooping, reaching, pushing, and pulling
  • Stand or walk for extended periods of time; climb up and down a ladder
  • Provide availability that may include days, nights, weekends, and holidays as scheduled

What We Offer

  • A competitive hourly rate, ranging from $16.00 per hour based on experience and location
  • A comprehensive benefits package, including part-time health benefits, mental health benefits, and a 30% discount on our brands
  • A 30% discount on our brands
  • Referral bonuses
  • The opportunity to learn and build skills and grow as an individual
  • Professional and personal development to help shape your career

Equal Opportunity Employer

Carter's is an Equal Opportunity and Affirmative Action employer. We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, veteran status, or any other status protected by federal, state, or local law.