Customer Service Liaison

2 months ago


West Nyack, United States Intercos Full time
About the Role

We are seeking a highly skilled and organized Customer Service Representative to join our team at Intercos Group. As a key member of our supply chain and commercial teams, you will be responsible for managing client accounts and ensuring seamless order fulfillment.

Key Responsibilities
  • Client Communication: Develop and maintain strong relationships with clients through regular communication and issue resolution.
  • Order Management: Process and manage customer orders from receipt to shipment, ensuring accuracy and timely delivery.
  • Problem-Solving: Investigate and resolve customer complaints and issues in a professional and courteous manner.
  • Team Collaboration: Work closely with internal departments to ensure effective communication, documentation, and product scheduling.
  • Process Improvement: Identify opportunities for process improvements and implement changes to enhance customer satisfaction and operational efficiency.
Requirements
  • Education: Bachelor's degree in Business Administration, Supply Chain Management, or a related field.
  • Experience: 3+ years of experience in manufacturing, preferably in the cosmetics industry.
  • Skills: Proficiency in Microsoft Office, SAP experience preferred; strong organizational and follow-through skills; ability to multitask and prioritize effectively.
  • Personal Qualities: Excellent customer service and maintenance skills; effective time management abilities; outstanding interpersonal communication skills.
What We Offer
  • Competitive Compensation: Salary and performance-based bonuses.
  • Benefits Package: Comprehensive medical, dental, and vision coverage; 401(k) plan with company matching; life insurance; paid time off; holidays; professional development opportunities.
  • Work Environment: Collaborative and dynamic work environment with a commitment to diversity and inclusion.


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