Business Services Coordinator

1 week ago


Springfield, Missouri, United States Missouri Secretary of State Full time
Job Description

**Job Summary**

This position involves technical and professional tasks such as analyzing documents, assisting clients with inquiries, and handling day-to-day functions in the Business Services Division.

**Key Responsibilities:**

  • Providing top-notch customer service in the Business Services Division, reviewing various filings and requests.
  • Applying knowledge of Missouri statutes related to filings and client assistance.
  • Utilizing computer skills with Windows, Microsoft Office, and filing software applications.
  • Performing quality assurance tests on digital images to ensure they meet set standards.
  • Creating daily financial reports for the Central office.
  • Contacting clients for additional payment details.
  • Handling telephone inquiries and assisting walk-in clients.
  • Offering technical support to online business filers, proficient with various internet browsers.
  • Engaging with state employees, officials from other agencies, and the general public.

**Requirements:**

  • Strong organization, self-motivation, and work prioritization skills.
  • Effective oral and written communication abilities.
  • In-depth understanding of Missouri law relevant to the assigned work.
  • Capability to follow directions and grasp basic legal service principles.
  • Attention to detail, accurate and timely task completion, and maintaining productivity in a moderately stressful setting.
  • Independent work with outstanding attendance, punctuality, and professionalism.
  • Ability to undertake all other assigned tasks.

**Qualifications:**

  • High School diploma or equivalent required, some college education preferred.
  • Missouri Notary qualification mandatory.
  • Client service or public-facing work experience desirable.
  • Previous experience in a fast-paced government office or organization is a plus.

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