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Customer Service Ambassador

2 months ago

Springfield, Missouri, United States Rob Akers - State Farm Agent Full time
Job Overview

We are seeking a highly skilled and customer-focused professional to join our team as a Customer Service Ambassador at Rob Akers - State Farm Agent. As a key member of our agency, you will play a vital role in delivering exceptional client experiences that drive business growth and success.

Key Responsibilities
  • Establish and Maintain Customer Relationships
    • Build and nurture strong relationships with clients to understand their needs and preferences.
    • Follow up with customers to ensure their concerns are addressed and their expectations are met.
  • Provide Exceptional Customer Service
    • Respond promptly and accurately to customer inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
    • Use a customer-focused, needs-based review process to educate clients about insurance options and provide personalized recommendations.
  • Collaborate with Agency Team Members
    • Work closely with other agency team members to coordinate efforts and ensure seamless customer service.
    • Communicate effectively with colleagues to share knowledge, best practices, and customer feedback.
Requirements
  • Customer Service Expertise
    • Demonstrate a strong commitment to customer satisfaction and a passion for delivering exceptional service.
    • Exhibit excellent communication and interpersonal skills to effectively interact with clients and colleagues.
  • Insurance Industry Knowledge
    • Have a solid understanding of insurance products and services, including policies, coverages, and claims processes.
    • Stay up-to-date on industry trends, regulations, and best practices.
  • Problem-Solving and Adaptability
    • Demonstrate proactive problem-solving skills to resolve customer issues and concerns.
    • Be adaptable and flexible in a fast-paced environment with changing priorities and deadlines.
Benefits
  • Competitive Compensation
    • Hourly pay plus commission/bonus structure to reward performance and drive business growth.
  • Opportunities for Advancement
    • Participate in internal growth opportunities and professional development programs to enhance skills and career prospects.
  • Valuable Career Experience
    • Gain valuable experience working in a dynamic and customer-centric environment.