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Customer Service Coordinator

2 months ago

Springfield, Missouri, United States Central States Industrial Full time
Job Overview

Position: Coordinator - Customer Service

Are you passionate about customer support? Do you excel in organizing tasks and communicating effectively? If you thrive in a collaborative environment focused on customer satisfaction and personal growth, this role may be for you.

About the Role: Central States Industrial is seeking a detail-oriented and people-centric individual for the Coordinator - Customer Service position. In this role, you will assist our customers and sales team with various tasks related to customer inquiries, including quoting and order management.

Key Responsibilities:

  • Manage the setup of new customer accounts according to established guidelines.
  • Synchronize customer data from our CRM system.
  • Process customer orders and quotes daily while maintaining accurate records in our ERP system.
  • Facilitate communication between sales and customers regarding quotes, orders, and account activities.

Qualifications:

  • Education: High school diploma or equivalent is required; college credits are preferred.
  • Experience: Professional telephone etiquette and computer proficiency are essential. Familiarity with MS Office and CRM systems is preferred.

Work Environment: This position requires the ability to interact with colleagues verbally and in writing, maintain a stationary position for a significant portion of the workday, and operate office equipment efficiently. The role may occasionally require lifting and handling office supplies.

Company Culture: At Central States Industrial, we believe our employees are our most valuable asset. We are committed to fostering a supportive work environment that encourages teamwork, continuous learning, and community engagement. We offer competitive benefits, including healthcare options, paid time off, and opportunities for personal development.

Equal Opportunity Employer: Central States Industrial is dedicated to providing equal employment opportunities and does not discriminate based on age, sex, race, color, religion, national origin, sexual orientation, gender identity, protected veteran status, or disability.