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Appointment Coordinator

2 months ago

Phoenix, Arizona, United States Center for Orthopedic and Research Excel Full time
Job Overview

The Center for Orthopedic and Research Excel is seeking a dedicated individual to fill the role of Procedure Scheduler. This position is essential in ensuring that patient procedures are scheduled efficiently and effectively, contributing to the overall success of our healthcare services.

Compensation and Benefits:

  • Hourly wage ranging from $19.00 to $21.00
  • Comprehensive Health & Welfare Benefits
  • Health Savings Account (HSA) with qualifying High Deductible Health Plans (HDHP) including company contributions
  • 401k retirement plan available after six months of employment with company matching for part-time employees
  • Access to a 24/7 Employee Assistance Program for support
  • Special Employee Appreciation Days
  • Wellness events aimed at promoting employee health

Minimum Qualifications:

  • A minimum of two years of experience in the healthcare sector is required, with prior experience in a call center being advantageous.
  • At least one year of experience in scheduling or insurance verification is necessary.

Preferred Qualifications: Experience in Spinal Cord procedures, Kyphoplasty, and Imaging is highly desirable.

Key Responsibilities:

  • Efficiently schedules in-office procedures in accordance with departmental policies and guidelines.
  • Updates and verifies patient demographic details and insurance eligibility, ensuring all necessary information is accurate for successful claims processing.
  • Maintains ongoing communication with patients regarding authorization, financial counseling, and scheduling updates.
  • Addresses patient inquiries and concerns, resolving issues to uphold high levels of patient satisfaction.
  • Communicates essential clinical instructions required for appointments and procedures.
  • Handles incoming calls and requests promptly and accurately, relaying messages to the appropriate personnel.
  • Ensures that canceled appointments and related ancillary appointments are properly managed and communicated to all relevant parties.
  • Accurately maintains patient information within the practice management system and electronic medical records (EMR), documenting all completed tasks as required.
  • Upholds strict confidentiality of all health records and member information, adhering to HIPAA regulations.
  • Performs additional duties as assigned.