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Scheduling Coordinator

1 month ago

Phoenix, Arizona, United States ExamWorks Full time
Job Title: Scheduling Coordinator

At ExamWorks, we are seeking a highly organized and customer-focused Scheduling Coordinator to join our team. As a Scheduling Coordinator, you will play a critical role in ensuring the smooth operation of our scheduling process, coordinating appointments with clients, physicians, and examinees.

Key Responsibilities:
  • Schedule examinations through our database or office-specific system.
  • Confirm appointment dates and times with physicians' offices.
  • Communicate with clients regarding appointment scheduling, physician CVs, appointment changes, and receipt of medical records and/or images.
  • Coordinate with clients to obtain required medical records prior to examination.
  • Prepare charts by ensuring all records are included, create cover letters detailing client questions, issues, and service requests, and route to providers and/or exam locations prior to examination.
  • Prepare and send exam notification letters daily.
  • Communicate with physicians, clients, and/or examinees regarding schedule changes.
  • Submit client invoices and/or issue to accounting if charges are incurred.
  • Coordinate ancillary services such as interpretation, chaperones, transportation, and/or exam site rentals when needed.
  • Ensure prompt pre-payment for services issued.
  • Handle and respond promptly to incoming calls, emails, or faxes from physicians or clients requesting report status and/or information.
  • Provide support and/or coverage to satellite offices as needed.
  • Arrange lodging and/or transportation for out-of-town examinees, assist with directions, etc.
  • Process mail, deliveries, and shipments as needed.
  • Participate in various educational and/or training activities as required.
Requirements:
  • High school diploma or equivalent required.
  • Minimum of one year related experience; or equivalent combination of training and experience.
  • Experience in a medical office preferred.
  • Ability to handle multiple phone lines with heavy call volume.
  • Ability to operate computer, fax, copier, scanner, and telephone.
  • Must be able to type a minimum of 35 W.P.M.
  • Must be able to multitask.
  • Ability to follow instructions and respond to upper management's directions accurately.
  • Demonstrates accuracy and thoroughness.
  • Looks for ways to improve and promote quality and monitors own work to ensure quality is met.
  • Must demonstrate exceptional communication skills by conveying necessary information accurately, listening effectively, and asking questions where clarification is needed.
  • Must be able to work independently, prioritize work activities, and use time efficiently.
  • Must be able to maintain confidentiality.
About ExamWorks:

ExamWorks is a leading provider of innovative healthcare services, including independent medical examinations, peer reviews, bill reviews, Medicare compliance, case management, record retrieval, document management, and related services. Our clients include property and casualty insurance carriers, law firms, third-party claim administrators, and government agencies that use independent services to confirm the veracity of claims by sick or injured individuals under automotive, disability, liability, and workers' compensation insurance coverages.

ExamWorks, LLC is an Equal Opportunity Employer and affords equal opportunity to all qualified applicants for all positions without regard to protected veteran status, qualified individuals with disabilities, and all individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or any other status protected under local, state, or federal laws.

ExamWorks offers a fast-paced team atmosphere with competitive benefits (medical, vision, dental), paid time off, and 401k.