Helpdesk Support Specialist

3 weeks ago


Atlanta, Georgia, United States Selectek Full time

Job Title: Helpdesk Support Specialist

Job Summary:

We are seeking a skilled Helpdesk Support Specialist to join our team in supporting our migration from on-premises systems to Microsoft 365 (M365). As a Helpdesk Support Specialist, you will play a crucial role in assisting employees as they transition to Microsoft Teams, ensuring a smooth go-live experience.

Key Responsibilities:

  • Provide front-line helpdesk support during the migration process from Office 2016 on-prem to M365.
  • Assist employees who are new to Teams, offering guidance and troubleshooting support.
  • Address Microsoft Office-related issues to enhance user experience.
  • Collaborate with the IT team to identify and resolve any challenges during the transition.

Required Qualifications:

  • ~ 3+ years of experience supporting Microsoft Teams.
  • Proven track record of supporting companies migrating from on-premises systems to M365.
  • Experience working in large organizations with 1,000+ employees.
  • Must be a U.S. citizen.

Preferred Qualifications:

  • Experience with GCC (Government Community Cloud) systems.

Work Schedule:

Monday to Friday with flexible start times between 7 AM and 9 AM for an 8-hour workday.

Term: ~ 6+Month Contract (with potential for extension)

About the Company:

Join a respected organization that provides critical support to the defense and federal sectors. With a strong emphasis on innovation, this company is dedicated to leveraging advanced technology and expert engineering solutions to meet complex operational challenges. You'll be part of a collaborative and dynamic team that values quality and integrity while working in a business casual environment.

Why Work with Us?

  • Gain valuable experience supporting a major migration process in a fast-paced environment.
  • Be part of a collaborative team dedicated to delivering exceptional support to employees.
  • Opportunity for potential contract extension or conversion based on performance.


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