Helpdesk Support Specialist
3 weeks ago
Job Title: Helpdesk Support Specialist
Job Summary:
We are seeking a skilled Helpdesk Support Specialist to join our team in supporting our migration from on-premises systems to Microsoft 365 (M365). As a Helpdesk Support Specialist, you will play a crucial role in assisting employees as they transition to Microsoft Teams, ensuring a smooth go-live experience.
Key Responsibilities:
- Provide front-line helpdesk support during the migration process from Office 2016 on-prem to M365.
- Assist employees who are new to Teams, offering guidance and troubleshooting support.
- Address Microsoft Office-related issues to enhance user experience.
- Collaborate with the IT team to identify and resolve any challenges during the transition.
Required Qualifications:
- ~ 3+ years of experience supporting Microsoft Teams.
- Proven track record of supporting companies migrating from on-premises systems to M365.
- Experience working in large organizations with 1,000+ employees.
- Must be a U.S. citizen.
Preferred Qualifications:
- Experience with GCC (Government Community Cloud) systems.
Work Schedule:
Monday to Friday with flexible start times between 7 AM and 9 AM for an 8-hour workday.
Term: ~ 6+Month Contract (with potential for extension)
About the Company:
Join a respected organization that provides critical support to the defense and federal sectors. With a strong emphasis on innovation, this company is dedicated to leveraging advanced technology and expert engineering solutions to meet complex operational challenges. You'll be part of a collaborative and dynamic team that values quality and integrity while working in a business casual environment.
Why Work with Us?
- Gain valuable experience supporting a major migration process in a fast-paced environment.
- Be part of a collaborative team dedicated to delivering exceptional support to employees.
- Opportunity for potential contract extension or conversion based on performance.
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