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Technical Support Specialist

1 month ago

Atlanta, Georgia, United States Abacus Full time

Job Summary:

We are seeking a skilled Technical Support Specialist to join our team at Abacus. The ideal candidate will have a strong background in providing hands-on technical support to internal users, with a focus on resolving complex issues related to computer hardware and software.

Key Responsibilities:

  • Provide technical assistance to computer users, including troubleshooting and resolving issues with Windows 11, Microsoft Office Suite, and MS Outlook Email.
  • Set up and configure computer equipment, including hardware and software installations.
  • Monitor and maintain helpdesk ticket systems, ensuring timely resolution of issues and effective communication with users.
  • Collaborate with third-party support vendors to resolve complex technical issues.
  • Develop and deliver training materials and procedures to support users in the proper use of hardware and software.

Requirements:

  • 3+ years of experience in a helpdesk or technical support role, with a focus on hands-on technical support.
  • Strong knowledge of Windows 11, Microsoft Office Suite, and MS Outlook Email.
  • Experience with helpdesk ticket systems and software installation.
  • Excellent communication and problem-solving skills.

Preferred Qualifications:

  • Active Directory support experience.
  • Computer certifications, such as CompTIA A+ or Cisco CCNA.

Work Schedule:

The ideal candidate must be local to Atlanta and able to work in the office daily.