Helpdesk Support Specialist
1 month ago
Crescens is seeking a skilled Helpdesk Analyst to join our team. As a Helpdesk Analyst, you will be responsible for providing technical support to our employees, resolving hardware and software issues, and ensuring the smooth operation of our computer systems.
Key Responsibilities:- Provide technical support to employees via phone, email, or in-person
- Resolve hardware and software issues, including setup and installation of equipment
- Monitor ticket queues and assign tickets to internal and external support staff
- Escalate tickets outside of SLA's until resolved
- Develop and maintain training materials and procedures for employees
- Confer with staff, users, and management to establish requirements for new systems or modifications
- 5+ years of experience as a Helpdesk Technician with hands-on knowledge in resolving issues with Outlook, MS Office, Win 10, Active Directory, and COTS applications
- Experience with helpdesk ticket systems and hardware setup and software installation
- Active Directory Support and any computer certifications would be an asset
- Experience with hands-on computer technical support involving user issues with Windows 11, Microsoft Office Suite, MS Outlook Email, login issues, etc.
- Using and monitoring helpdesk ticket systems
- Hardware setup and software installation
- Active Directory Support
- Any computer certifications would be an asset
Crescens is an equal opportunities employer and welcomes applications from all qualified candidates. We offer a competitive salary and benefits package.
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