Helpdesk Support Specialist

1 month ago


Atlanta, Georgia, United States Crescens Full time
Job Title: Helpdesk Analyst

Crescens is seeking a skilled Helpdesk Analyst to join our team. As a Helpdesk Analyst, you will be responsible for providing technical support to our employees, resolving hardware and software issues, and ensuring the smooth operation of our computer systems.

Key Responsibilities:
  • Provide technical support to employees via phone, email, or in-person
  • Resolve hardware and software issues, including setup and installation of equipment
  • Monitor ticket queues and assign tickets to internal and external support staff
  • Escalate tickets outside of SLA's until resolved
  • Develop and maintain training materials and procedures for employees
  • Confer with staff, users, and management to establish requirements for new systems or modifications
Preferred Qualifications:
  • 5+ years of experience as a Helpdesk Technician with hands-on knowledge in resolving issues with Outlook, MS Office, Win 10, Active Directory, and COTS applications
  • Experience with helpdesk ticket systems and hardware setup and software installation
  • Active Directory Support and any computer certifications would be an asset
Required Skills:
  • Experience with hands-on computer technical support involving user issues with Windows 11, Microsoft Office Suite, MS Outlook Email, login issues, etc.
  • Using and monitoring helpdesk ticket systems
  • Hardware setup and software installation
  • Active Directory Support
  • Any computer certifications would be an asset

Crescens is an equal opportunities employer and welcomes applications from all qualified candidates. We offer a competitive salary and benefits package.



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