IT Support Specialist

4 weeks ago


Atlanta, Georgia, United States Crescens Full time
Job Title: IT Support Specialist

Job Summary:
Crescens is seeking an experienced IT Support Specialist to join our team. The ideal candidate will have a strong background in technical support, with a focus on hardware and software installation, configuration, and troubleshooting.

Key Responsibilities:
- Install and configure hardware and software
- Respond to tickets in accordance with SLA guidelines
- Record, track, and document the help desk request problem-solving process
- Provide onsite and remote support to end users
- Assist in AV setups as needed for meetings
- Troubleshoot o365 and submit tickets to DPH through portal
- Assist new hire training for basic IT needs

Requirements:
- Bachelor's Degree in Computer Science, or Associate Degree plus two years of tech support experience, or three plus years tech support experience
- A+ and Net+ Certification or equivalent required
- Experience using a Ticketing system
- Experience providing support via remote tools
- Experience working either on a Helpdesk or for a Managed Service Provider (MSP) / IT Support Business

Preferred Requirements:
- Professional IT Certifications
- Experience working with the Microsoft 365 Platform, including Azure Active Directory and SharePoint administration

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