Senior IT iQuote Training and Support Specialist
4 weeks ago
We are seeking a highly skilled Senior IT iQuote Training and Support Specialist to join our team at United Software Group. The successful candidate will be responsible for developing and delivering training content that satisfies the learning needs of the MachONE Foundation iQuote team and all business partners across the global Consumer network.
Key Responsibilities:
- Deliver academy-style training for the Consumer Organization
- Provide high-quality, detailed training of iQuote to end-users, business partners, project teams, and members
- Support business partners through cutover and go-live activities, hypercare, and transition to normal support
- Provide first-level support for the global network of Consumer Converting plants by monitoring, addressing, and progressing helpdesk support tickets
- Plan, develop, organize, write, and edit training materials, operational procedures, and manuals for applications in a manufacturing environment
- Track participation in training for each wave of required participants and advise the implementation team accordingly
- Implement practice requirements checks on learnings, quizzes, and tests to ensure adoption of learnings
- Maintain a comprehensive library of technical terminology and documentation
- Author and edit documents to maintain continuity of style and content
- Stay connected to the software development life cycle to ensure training materials and documentation are continually updated as new features are added
- Assist in evaluation and testing of provided software patches and enhancements
- Manage the documentation set and ensure appropriate updates and consistent dissemination of documentation
- Monitor usage of various training materials
- Work with applications standards teams and business process teams to create and maintain day-in-the-life checklists
- Collect and store the signed-off checklists from the implementation teams
- Facilitate translation of training materials to required languages
- Liaise with Corporate Training Departments to ensure documentation meets WestRock standards
- BS/BA; Technical Degree
- 5+ years' experience working in a training and software implementation position, preferably within a manufacturing environment.
- Strong written, verbal communication, and presentation skills for both technical and non-technical audiences
- A working knowledge of systems and processes of converting plants
- Strong knowledge of ePS Packaging suite/Radius infrastructure and workflows, preferably with an understanding of iQuote standard template (or other similar system experience)
- Ability to prioritize with an execution focus
- High standard of proficiency in MS Office, SharePoint, Microsoft Teams
- Demonstrate ability to operate in a rapidly changing environment
- Ability to travel
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