Helpdesk Support Specialist

4 weeks ago


Atlanta, Georgia, United States Crescens Full time

Job Title: Helpdesk Support

Job Description:

At Crescens, we are seeking a skilled Helpdesk Support Specialist to join our team. As a Helpdesk Support Specialist, you will be responsible for providing technical assistance to computer users, answering questions, and resolving computer problems in a timely and efficient manner.

Key Responsibilities:

  • Provide technical assistance to computer users via phone, email, and in-person
  • Answer questions and resolve computer problems, including hardware and software issues
  • Monitor ticket queues and escalate tickets outside of SLA's until resolved
  • Set up equipment for employee use, including installation of cables, operating systems, and software
  • Install and perform minor repairs to hardware, software, or peripheral equipment
  • Maintain records of daily data communication transactions, problems, and remedial actions taken

Requirements:

  • 2+ years of experience as a Helpdesk Technician with hands-on knowledge in resolving issues with Outlook, MS Office, Win 10, Active Directory, and COTS applications
  • Local to Atlanta and able to come to the office every day


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