Help Desk Support Specialist

3 weeks ago


Atlanta, Georgia, United States V-Soft Consulting Group Full time
Job Summary:

V-Soft Consulting Group is seeking a skilled Help Desk Support Specialist to join our team. As a Help Desk Support Specialist, you will be responsible for providing technical support to our clients, troubleshooting and resolving issues with Windows systems, and maintaining documentation on installed applications.

Key Responsibilities:

• Install, maintain, and upgrade workstation and peripheral hardware and software.
• Respond to and resolve workstation, application, and server-related problems.
• Update desktop software and applications, and maintain documentation on installed applications.
• Provide users with assistance in working with specific applications.
• Maintain and troubleshoot office-related equipment and applications, such as copiers, fax machines, printers, and email accounts.
• Provide unit-level support in the installation, operation, and maintenance of computer systems.

Requirements:

• 2-5 years of job-related experience.
• Experience with Windows, Helpdesk, account management, including account creation, password resets, and setting permissions.
• Supporting secure VTC calls, conducting basic user troubleshooting, software patching and upgrades, system hardening, and producing RMF documentation.
• Supporting office equipment, such as printers and scanners, and documenting installed applications.

About V-Soft Consulting Group:

V-Soft Consulting Group is a leading provider of technology services, recognized among the top 100 fastest-growing staffing companies in North America. We offer a wide range of benefits, including medical, dental, and vision coverage, a 401(k) plan, and competitive compensation. As a valued V-Soft Consultant, you'll have the opportunity to work with Fortune 500 companies and advance your career growth.

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