Desktop Support Specialist

3 weeks ago


Atlanta, Georgia, United States Lorven Technologies Full time
Job Summary:

As a Desktop Support Specialist at Lorven Technologies, you will be responsible for providing technical support for workstations running on Windows 10 and higher platforms in a 24x7 operating environment. This role will involve handling Tier 1 & some Tier 2 issues, imaging workstations, installing and configuring hardware, and providing helpdesk support.

Key Responsibilities:

Provide technical support for workstations running on Windows 10 and higher platforms
Handle Tier 1 & some Tier 2 issues
Image workstations as outlined by departmental standard operating procedures
Install and configure all associated hardware
Provide helpdesk support including answering helpdesk phones and resolving end-user computer issues using remote diagnostic and troubleshooting tools

Requirements:

2 years experience doing desktop support
Experience with Windows and Mac operating systems
Experience with cloud technologies
Experience doing PC Builds and deployments
Experience working with a ServiceNow ticketing system
Previous experience troubleshooting issues with applications
Ability to troubleshoot and resolve issues within O365 and other apps
Solid understanding of Azure AD
Excellent communication skills
Ability to troubleshoot VPN issues
Basic Networking experience
Provides management of domain accounts and group permissions
Responsible for supporting remote sites around the Airport

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