Regional Operations Executive
2 weeks ago
Job Overview
Inkomoko envisions a prosperous Africa where communities thrive, young individuals and refugees are actively involved, and innovative solutions are developed to address local challenges.
Position Summary
We are looking for a Regional Operations Executive with a proven track record in scaling impactful social enterprises. This pivotal role demands an experienced leader with a background in managing operations across multiple countries. The ideal candidate will play a key role in enhancing operational frameworks and systems throughout East Africa, supporting our impressive annual growth rate of 20%.
Key Responsibilities
Strategic Leadership:
- Formulate operational strategies that exceed organizational growth expectations, proactively addressing our expansion requirements across eight East and Central African nations with a focus on technology and innovation.
- Collaborate with regional directors to derive insights that foster cross-departmental efficiencies and agile operational strategies.
- Oversee annual goal-setting processes to surpass previous benchmarks and assess the effectiveness of Inkomoko's operations.
- Identify potential operational risks and ensure business continuity through effective planning.
- Partner with country Managing Directors and Regional Directors on budget formulation, resource distribution, and financial oversight.
- Establish comprehensive monitoring and evaluation frameworks, collaborating with our data team to develop a technological platform for tracking progress and outcomes.
Systems and Policy Development:
- Design and implement efficient operational systems, policies, and procedures that seamlessly integrate with our existing technological platforms (e.g., Odoo, Slack, PowerBi Dashboards).
- Maintain a mindset of continuous improvement to update standard operating procedures and policies, staying informed of industry best practices for operational efficiency.
- Standardize processes across different countries while allowing for necessary local adjustments.
- Ensure adherence to all regulatory standards.
Team Management:
- Recruit, mentor, and guide Operations Managers in each country to achieve desired outcomes.
- Promote a collaborative and inclusive team environment that encourages innovation, accountability, and ongoing improvement.
- Develop initiatives aimed at team growth and significant enhancements to align with organizational expansion.
Administrative & Procurement Oversight:
- Craft and execute a regional procurement strategy that aligns with our social objectives.
- Oversee all organizational administrative functions, including office management, travel logistics, and administrative systems.
- Revise standard office checklists and daily management procedures; implement quality assurance measures to ensure uniform standards across all Inkomoko offices.
- Establish guidelines for support staff roles and responsibilities to ensure adequate support based on team size.
- Develop procurement policies and best practices to ensure consistency and efficiency across all operations, optimizing the supply chain.
- Encourage sustainable and ethical procurement practices, including responsible sourcing from diverse local suppliers while considering environmental and social impacts.
Qualifications
The ideal candidate will have a history of successfully scaling social enterprises, be adaptable, tech-savvy, and innovative. A strong commitment to fostering a cohesive and inclusive team culture is essential, along with a proactive approach to challenges. Candidates should possess:
- A Master's degree in Operations Management, MBA, or a related discipline.
- A minimum of 10 years of experience in operations management within a multi-country context in Africa.
- Experience in leveraging technology for scaling operations.
- A proven history of strategic leadership and effective team management, with experience in leading change initiatives and diverse teams.
- Exceptional leadership and communication skills, with proficiency in at least one East African language; bilingualism in English and French is preferred.
- Strong financial acumen and experience in budget management and resource allocation.
- The ability to navigate programmatic and operational complexities, demonstrating sound judgment in ambiguous situations, and making decisions aligned with Inkomoko's values and impact goals.
- A results-oriented mindset, prioritizing outcomes while valuing process.
Benefits
This role is part of a high-growth, mission-driven social enterprise. By joining Inkomoko, you will receive:
- A competitive salary with potential performance-based bonuses.
- A vibrant company culture with a strong focus on your professional development.
- A diverse team and policies that reflect our commitment to equity and inclusion.
- The opportunity to work with a talented and dedicated team across the region, with an expectation of travel approximately 15% of the time.
- The chance to make a meaningful social impact in your community.
- Comprehensive benefits including health insurance, staff savings plans, parental leave, sabbaticals, and more.
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