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Front Desk Operations Manager

2 months ago

Jackson, Wyoming, United States Pyramid Global Hospitality Full time

Job Title: Front Desk Manager


About Us


Pyramid Global Hospitality is a company that values its employees and is committed to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits, and our dedication to building meaningful relationships.


Job Description


We are seeking a highly motivated and experienced Front Desk Manager to join our team at Snow King Resort Hotel. As a Front Desk Manager, you will be responsible for managing all aspects of front desk operations, including scheduling employees, monitoring performance, and ensuring that guests receive prompt and professional attention.


Key Responsibilities:


  • Manage all aspects of front desk operations, including scheduling employees and monitoring performance
  • Ensure that guests receive prompt and professional attention and are greeted upon arrival
  • Respond appropriately to guest complaints and implement service recovery gestures to ensure total guest satisfaction
  • Communicate with staff to ensure that they are properly trained and have the tools and equipment needed to effectively carry out their job functions
  • Assist in achieving departmental guest satisfaction, revenue, and profit goals and objectives
  • Manage labor costs and expenses within budget
  • Ensure procedures are followed for security of monies, credit, and financial transactions, and guest security
  • Conduct routine inspections of the front office and public areas to ensure that they reflect highly on the hotel, brand, and company
  • Train staff on procedures for PBX to serve as a central communications point during emergency/crisis situations
  • Promote teamwork and quality service through daily communication and coordination with other departments


Qualifications:


  • Two years of front desk experience
  • One year of supervisory experience
  • Ability to communicate effectively and work well with others to resolve problems in a positive manner
  • Knowledge of computers and ability to work in a fast-paced environment
  • Organized and able to lead and support team members


Compensation:


The compensation for this position is competitive and based on qualifications and experience.