Patient Care Liaison I

2 weeks ago

Seattle, Washington, United States Fred Hutchinson Cancer Center (Fred Hutch) Full time

Patient Care Coordinator I - Proton Therapy

Job Overview
Fred Hutchinson Cancer Center is a leading nonprofit organization dedicated to adult cancer treatment and innovative research in cancer and infectious diseases. Located in Seattle, Fred Hutch is recognized as the only National Cancer Institute-designated cancer center in Washington.

With a distinguished history in areas such as bone marrow transplantation, HIV/AIDS prevention, immunotherapy, and COVID-19 vaccine development, Fred Hutch has established itself as a premier institution in cancer and biomedical research. The center operates multiple clinical care facilities that offer a range of services including medical oncology, infusion, radiation, and proton therapy, in collaboration with hospitals across several states. Our integrated teams strive to discover new treatments for the most challenging diseases and to enhance the quality of life for cancer survivors.

Core Values
At Fred Hutch, we prioritize collaboration, compassion, determination, excellence, innovation, integrity, and respect. Our commitment to diversity, equity, and inclusion is foundational to our mission, which recognizes the inherent dignity and value of every employee, patient, and community member. We actively seek individuals who contribute diverse perspectives and innovative solutions to our team. Our goal is to foster an anti-racist organization that values learning from our differences.

Role Summary
The Patient Care Coordinator I plays a vital role as a professional intermediary for patients, families, healthcare providers, and various departments within Fred Hutch. This position requires critical thinking skills to manage and streamline complex scheduling requests utilizing multiple computer systems. The coordinator ensures continuity of care by facilitating smooth transitions between different care environments and building trusted relationships with patients to address their unique needs.


Key Responsibilities
  • Manage all patient appointment scheduling related to treatment at Fred Hutch, including external consultations and referrals, while directly communicating schedules to patients.
  • Collaborate with patients, families, visitors, providers, and staff to identify needs, resolve issues, and provide necessary information.
  • Update patient and caregiver contact details in the electronic health record (EHR) as required.
  • Communicate effectively with healthcare providers regarding patient scheduling needs and treatment plans.
  • Prioritize and manage scheduling requests efficiently.
  • Recognize emergency situations and initiate appropriate procedures.
  • Support departmental functions and may undertake additional responsibilities such as cross-coverage and special projects.
  • Assist in training new staff members.
  • Update provider templates for immediate scheduling needs.
  • Handle calls from referring physicians, patients, and family members seeking care at Fred Hutch.
  • Collect and input patient demographic and insurance information into registration systems.
  • Assist with financial clearance processes as necessary.
  • Coordinate access to the Commercial Cell Therapy Portal (IMTX).
  • Delegate tasks to the Program Assistant and/or Patient Care Coordinator Assistant as appropriate.

Qualifications

Required:

  • High school diploma or equivalent.
  • Ability to work independently while organizing and prioritizing multiple responsibilities.
  • Strong verbal and written communication skills.
  • Proficiency in word processing (MS Word), email, and data entry in a Windows environment.
  • Demonstrated customer service capabilities.
  • Problem-solving skills to meet patient needs effectively.
  • Ability to thrive in a fast-paced, complex healthcare setting.
  • Attention to detail to ensure accuracy in scheduling.
  • Active listening and relationship-building skills.
  • Strong coping skills and the ability to triage issues appropriately.

Preferred:

  • Bachelor's degree (BA or BS).
  • At least 2 years of experience in a patient care environment.
  • Familiarity with Epic or similar scheduling and registration software.

All finalists are requested to submit a statement detailing their commitment to diversity, equity, inclusion, and anti-racism in their professional journey.

Compensation and Benefits
The hourly pay range for this position is competitive and based on experience and qualifications. Fred Hutchinson Cancer Center provides a comprehensive benefits package aimed at enhancing employee health, well-being, and financial security, including medical, dental, and vision coverage, flexible spending accounts, life and disability insurance, retirement plans, and generous paid time off policies.


Commitment to Diversity

Fred Hutch is an Equal Employment Opportunity (EEO) and Affirmative Action employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage individuals from diverse backgrounds to apply.

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