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Clinical Care Liaison
2 months ago
UnitedHealth Group is a leading global organization dedicated to enhancing healthcare delivery through innovative technology, empowering millions to achieve better health outcomes.
As a member of our team, your contributions will directly impact the health of communities by connecting individuals with essential care, pharmacy benefits, and vital resources.
We pride ourselves on fostering a culture of diversity and inclusion, providing talented colleagues, comprehensive benefits, and ample opportunities for career advancement.
Position Overview:
The Patient Care Coordinator plays a crucial role in managing patient interactions, including appointment scheduling, billing inquiries, and maintaining medical records within a clinical setting.
Work Schedule:
Standard hours are Monday to Friday, 8:00 AM to 5:00 PM PST. This position offers a hybrid work model.
Key Responsibilities:
- Process and track daily requests for referrals and authorizations.
- Collaborate with healthcare providers to ensure accurate documentation for the referral process.
- Assist physicians in coordinating patient care.
- Engage with health plans to meet prior approval requirements.
- Compile and present clinical information to specialists as per referral guidelines.
- Act as a liaison for patients with inquiries regarding referrals and authorizations.
- Work in partnership with Centralized Services to address patient needs.
- Build and maintain relationships with service providers to facilitate patient care coordination.
- Ensure compliance with company policies and standards while delivering high-quality patient service.
- Participate in departmental initiatives and uphold all regulatory standards.
Why Join Us?
At UnitedHealth Group, we offer a competitive compensation package, a comprehensive benefits program, and a commitment to your professional growth.
Benefits Include:
- Accrued Paid Time Off and Paid Holidays.
- Medical, Dental, and Vision Insurance options.
- 401(k) Savings Plan and Employee Stock Purchase Plan.
- Education Reimbursement and Employee Discounts.
- Employee Assistance and Referral Bonus Programs.
Qualifications:
Required: High School Diploma or GED, with at least one year of experience in Microsoft Office.
Preferred: Experience in a medical front desk role, customer service, electronic medical records, and health plan insurance.
Physical and Mental Demands:
This role requires regular communication, problem-solving, and the ability to manage multiple tasks under pressure.
Work Environment:
Typical office conditions with a focus on collaboration and patient interaction.
UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, committed to fostering a diverse and inclusive workplace.
