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Healthcare Patient Liaison
2 months ago
At UnitedHealth Group, we are dedicated to enhancing health outcomes through innovative care solutions. As a member of our team, you will play a vital role in connecting individuals with essential health services, pharmacy benefits, and valuable resources. Our organization fosters a culture of diversity and inclusion, offering talented colleagues, comprehensive benefits, and opportunities for professional growth. Join us in making a significant impact on the communities we serve as we strive for health equity on a global scale.
In the Pacific West region, we are transforming healthcare with a commitment to health equity, affordability, quality, and convenience. Our focus is on improving the lives of over 2.5 million patients while enhancing the overall efficiency of the health system. At UnitedHealth Group, we prioritize the well-being of our team members, patients, and communities. Be part of our caring culture and contribute to meaningful change in healthcare.
This role involves managing New Patient inquiries for Primary Care from various locations, handling approximately 50-65 calls daily. Key responsibilities include patient registrations, insurance processing, and scheduling new patient appointments.
Schedule: Monday-Friday, 8am-5pm PST
Location: Hybrid position with occasional office attendance required.
Key Responsibilities:
- Welcome patients into the practice and provide necessary guidance both via phone and in person.
- Coordinate and schedule all patient appointments as instructed.
- Maintain a tidy and organized workspace.
- Prepare and manage documentation and records accurately for patient care.
- Achieve or surpass performance metrics set by the Practice Management Department.
- Order and manage inventory in accordance with established policies.
- Adhere to established policies and procedures relevant to the role.
- Engage and collaborate in a team-oriented environment.
- Maintain a supportive attendance record.
- Deliver high-quality customer service aligned with our organization's goals.
- Comply with OSHA/WISHA guidelines, including the use of PPE.
- Follow HIPAA regulations diligently.
- Adapt and perform effectively in a dynamic environment, even in challenging situations.
- Accrued Paid Time Off starting from your first pay period, plus 8 Paid Holidays.
- Medical plan options with Health Spending Account or Health Savings Account participation.
- Dental, Vision, Life & AD&D Insurance, along with Short-term and Long-term Disability coverage.
- 401(k) Savings Plan and Employee Stock Purchase Plan.
- Education reimbursement opportunities.
- Employee discounts and assistance programs.
- Referral bonus programs and voluntary benefits.
Required Qualifications:
- High School Diploma/GED (or higher).
- 1+ years of experience in customer service or patient services.
- 2+ years of experience in the healthcare sector.
- 2+ years of experience in patient outreach.
- Intermediate proficiency in Microsoft Office.
As an Equal Employment Opportunity / Affirmative Action employer, UnitedHealth Group welcomes all qualified applicants without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
