Patient Services Coordinator I

2 weeks ago

Seattle, Washington, United States Fred Hutchinson Cancer Center (Fred Hutch) Full time

Patient Care Coordinator I - Proton Therapy

Job Overview

Fred Hutchinson Cancer Center is a distinguished, nonprofit institution dedicated to providing exceptional adult cancer treatment and pioneering research in cancer and infectious diseases. Located in Seattle, Fred Hutch is recognized as the sole National Cancer Institute-designated cancer center in Washington.

With a legacy of leadership in areas such as bone marrow transplantation, HIV/AIDS prevention, immunotherapy, and COVID-19 vaccine development, Fred Hutch has established itself as a premier center for cancer, infectious disease, and biomedical research. The organization operates multiple clinical care facilities offering a range of services including medical oncology, infusion, radiation, and proton therapy, alongside partnerships with hospitals across several states. Our integrated research and clinical teams strive to uncover new treatments for the world's most challenging diseases, aiming to transform lives beyond cancer.

At Fred Hutch, we uphold values of collaboration, compassion, determination, excellence, innovation, integrity, and respect. These principles are rooted in our commitment to diversity, equity, and inclusion. Our mission is intrinsically linked to the dignity and value of every employee, patient, community member, and supporter. We seek individuals who bring diverse perspectives and innovative problem-solving approaches. Fred Hutch is dedicated to becoming an anti-racist organization and encourages all candidates to share our commitment to diversity and inclusion.

Role Summary

The Patient Care Coordinator I plays a vital role within a collaborative team, serving as a professional liaison for patients, families, care providers, and various departments within Fred Hutch. This position requires strong critical thinking skills to manage and execute complex scheduling tasks using multiple computer systems. The coordinator ensures continuity of care by facilitating smooth transitions between different care environments and building trusted relationships with patients to address their unique needs.

Key Responsibilities

  • Manage all patient appointment scheduling related to treatment at Fred Hutch, including external consultations and referrals, while directly communicating schedules to patients.
  • Collaborate with patients, families, visitors, providers, and staff to identify needs, resolve issues, and provide necessary information.
  • Update patient and caregiver contact details in the electronic health record (EHR) as required.
  • Communicate effectively with healthcare providers regarding patient scheduling and treatment requirements.
  • Prioritize and manage scheduling requests efficiently.
  • Recognize emergency situations and initiate appropriate response protocols.
  • Support departmental functions and may undertake additional responsibilities as needed.
  • Assist in training new staff members.
  • Manage provider templates for immediate scheduling needs.
  • Handle inquiries from referring physicians, patients, and family members seeking care.
  • Collect and input patient demographic and insurance information into registration systems.
  • Facilitate the financial clearance process as necessary.
  • Coordinate access to the Commercial Cell Therapy Portal (IMTX).
  • Delegate tasks to the Program Assistant and/or Patient Care Coordinator Assistant as appropriate.

Qualifications

Required:

  • High school diploma or equivalent.
  • Ability to work independently while organizing and prioritizing multiple responsibilities.
  • Effective verbal and written communication skills.
  • Proficiency in word processing (MS Word), email, and data entry in a Windows environment.
  • Strong customer service abilities.
  • Problem-solving skills to meet patient needs.
  • Capability to function in a high-pressure, deadline-driven healthcare setting.
  • Attention to detail to ensure accurate scheduling.

Preferred:

  • Bachelor's degree (BA or BS).
  • At least 2 years of experience in a patient care environment.
  • Familiarity with Epic or similar scheduling and registration software.

We encourage all finalists to submit a statement outlining their commitment to diversity, equity, inclusion, and anti-racism.

The hourly pay range for this position is competitive and will be determined based on experience and qualifications.

Fred Hutchinson Cancer Center provides a comprehensive benefits package designed to enhance employee health, well-being, and financial security, including medical/vision, dental, flexible spending accounts, life insurance, disability coverage, retirement plans, and generous paid time off.


Our Commitment to Diversity

We are proud to be an Equal Employment Opportunity (EEO) employer. We are committed to fostering a workplace where diverse perspectives and experiences are valued and respected. We do not discriminate based on race, color, religion, creed, ancestry, national origin, sex, age, disability, marital or veteran status, genetic information, sexual orientation, gender identity, political ideology, or any other legally protected status. We encourage individuals from diverse backgrounds to apply.

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