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Patient Care Support Specialist
2 months ago
Are you passionate about assisting individuals and making a positive impact in their daily lives? If you have experience in managing a high volume of calls and inquiries while striving to meet service level expectations, we would like to hear from you.
Compensation: $17 per hour
Shift: First
Work Hours: 9 AM - 6 PM
Education Requirement: High School Diploma or equivalent
Key Responsibilities:
The Patient Care Support Specialist will provide essential assistance to patients and healthcare professionals through various tasks. Scheduled shifts are Monday to Friday from 9 AM to 6 PM. Daily on-site attendance is required, with limited hybrid options available.
- Must possess experience in a high-volume inbound call center environment.
- Handle inbound and outbound calls, emails, and other inquiries.
- Achieve or surpass established service level goals.
- Address program questions, report adverse events, and manage daily operations.
Maintaining patient confidentiality is critical in this role.
Required Skills:
- Patient Support
- Call Center Operations
- Health Insurance Knowledge
- Compliance Awareness
- Follow-up Skills
- Active Listening
- Telephone Etiquette
- Empathy
- Adaptability
- Basic Computer Proficiency
- Interpersonal Skills
- Typing Proficiency
- Customer Support
- Customer Relations
- Order Management
- Customer Relationship Management
- Basic Software Skills
- Customer Service
- Healthcare Knowledge
Qualifications:
- Minimum of 2 years of experience in a relevant field.
- Experience level: Experienced.
Randstad is a leading organization in connecting talented individuals with exceptional companies. Our dedicated agents will carefully assess your employment needs and work diligently to align your skills and qualifications with the right job opportunities.
Equal Opportunity Employer: We are committed to providing equal employment opportunities regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, protected veteran status, or any other legally protected group status.
At Randstad, we embrace diversity and strive to ensure that our hiring and interview processes accommodate all applicants. If you require assistance to enhance your application or interview experience, please reach out to us.
Compensation and Benefits:
The pay offered to successful candidates will depend on various factors, including education, work experience, job location, specific duties, and certifications. Additionally, Randstad provides a comprehensive benefits package, which includes health insurance, an incentive and recognition program, and 401K contributions (subject to eligibility).
