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Enrollment Support Specialist

2 months ago


Louisville, Kentucky, United States Waystar Full time

About This Role

The Enrollment Support Specialist is a key member of our team, responsible for ensuring a seamless enrollment experience for our clients. This role requires a high level of expertise in the entire enrollment process, from initial setup to ongoing support.

Key Responsibilities

  • Acquire in-depth knowledge of the entire enrollment process, including EDI transactions and client onboarding.
  • Facilitate enrollments for new and existing clients, ensuring timely completion and resolution of any issues.
  • Track and follow-up with clients, payers, and intermediaries to ensure all enrollments are completed accurately and efficiently.
  • Prioritize multiple tasks under aggressive time constraints, ensuring all deadlines are met.
  • Perform other duties and/or projects as assigned by management within the area of responsibility and control.

Requirements

  • Ability to demonstrate professionalism in communicating with clients and payers, both written and verbally.
  • Self-motivated and able to work independently, with a high level of autonomy.
  • Resourceful and able to work under pressure in a fast-paced team environment.
  • Consistently reliable and accountable for their actions.
  • Experience in provider/payer EDI enrollment is preferred.

About Waystar

Waystar is a leading healthcare payments platform that helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle. Our platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials.

Our Values

  • Honesty
  • Kindness
  • Passion
  • Curiosity
  • Fanatical focus
  • Best work, always
  • Making it happen
  • Joyful, optimistic & fun

Why Join Us

At Waystar, we offer a competitive total rewards package, including a customizable benefits package, generous paid time off, paid parental leave, education assistance opportunities, and more. We are proud to be an equal opportunity workplace and celebrate, value, and support diversity and inclusion.