Deployment Coordinator

6 days ago


Minneapolis, Minnesota, United States ZEISS Group Full time
About ZEISS Group

ZEISS Group is a leading technology company with a rich history of innovation and excellence. With over 177 years of experience, we have established ourselves as pioneers in science and technology.

Job Summary

We are seeking a highly skilled and experienced Deployment Coordinator to join our team at Carl Zeiss Industrial Quality Solutions, LLC. As a key member of our service team, you will be responsible for coordinating the deployment of Field Service Technicians within the US and Canada service geography.

Key Responsibilities
  • Schedule field service technicians for machine installations, calibrations, repairs, and relocation requests.
  • Communicate with customers to provide status updates and schedule information.
  • Interface with internal departments to ensure efficient scheduling of field service technicians.
  • Review and process job requests, including purchase orders and pricing verification.
  • Collaborate with the Technical Support Team to build relocation and repair quotes.
  • Maintain customer job files and ensure all correspondence is attached.
  • Work closely with the Tools Department to coordinate and track specialty tools.
  • Keep Regional Service Managers informed of critical developments and potential escalations.
Requirements
  • Minimum 2 years of experience in service dispatch and support in a technical or troubleshooting environment.
  • Minimum 2-year Associate Degree or equivalent experience.
  • Proficiency in Microsoft Office products, including Word, Excel, and PowerPoint.
  • Knowledge of dispatching software, such as Lotus Notes and Innosoft.
  • Excellent communication and multitasking skills.
  • Ability to work independently and as part of a team.
What We Offer

ZEISS Group is an equal opportunity employer and offers a competitive compensation package, including benefits and opportunities for professional growth and development.



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