Deployment Coordinator
6 days ago
ZEISS Group is a leading technology company with a rich history of innovation and excellence. With over 177 years of experience, we have established ourselves as pioneers in science and technology.
Job SummaryWe are seeking a highly skilled and experienced Deployment Coordinator to join our team at Carl Zeiss Industrial Quality Solutions, LLC. As a key member of our service team, you will be responsible for coordinating the deployment of Field Service Technicians within the US and Canada service geography.
Key Responsibilities- Schedule field service technicians for machine installations, calibrations, repairs, and relocation requests.
- Communicate with customers to provide status updates and schedule information.
- Interface with internal departments to ensure efficient scheduling of field service technicians.
- Review and process job requests, including purchase orders and pricing verification.
- Collaborate with the Technical Support Team to build relocation and repair quotes.
- Maintain customer job files and ensure all correspondence is attached.
- Work closely with the Tools Department to coordinate and track specialty tools.
- Keep Regional Service Managers informed of critical developments and potential escalations.
- Minimum 2 years of experience in service dispatch and support in a technical or troubleshooting environment.
- Minimum 2-year Associate Degree or equivalent experience.
- Proficiency in Microsoft Office products, including Word, Excel, and PowerPoint.
- Knowledge of dispatching software, such as Lotus Notes and Innosoft.
- Excellent communication and multitasking skills.
- Ability to work independently and as part of a team.
ZEISS Group is an equal opportunity employer and offers a competitive compensation package, including benefits and opportunities for professional growth and development.
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Deployment Coordinator
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Minneapolis, Minnesota, United States ZEISS Group Full timeAbout ZEISS Group:ZEISS is a leading technology company that has been in business for over 177 years. As a pioneer in science, we meet the ever-changing environments in a fast-paced world with cutting-edge technologies and continuous advancements. We believe that innovation and technology are the key to a sustainable future and solutions for global change....
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