Technical Support Specialist
4 days ago
Location: Onsite
Duration: 9 months with possible extension
Job SummaryWe are seeking a highly skilled Technology Support Specialist to join our team at ACL Digital. As a key member of our technology department, you will provide daily routine technical support, consult with supervisors for task prioritization, and apply technical knowledge to resolve issues.
Key Responsibilities- Perform daily routine technical support, including troubleshooting and resolving hardware and software problems for firm-standard hardware/software.
- Assist with the deployment of hardware and software to clients, including installation, configuration, and testing of basic firm hardware.
- Provide after-hours service for escalated issues from the National Help Desk or supervisor.
- Assist with new hire processing, including account requests, verification, and basic equipment configuration.
- Coordinate, track, and maintain inventory, including software and documentation upgrades, distributions, and licenses.
- Process firmwide requests for software and documentation, and track software licenses to ensure compliance with agreements.
- Make recommendations to management regarding update and maintenance processes.
To be successful in this role, you will need to have excellent technical skills, strong communication skills, and the ability to work effectively in a team environment.
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