Desktop Support Specialist

1 week ago

Minneapolis, Minnesota, United States Axiom Technologies Full time
Job Description

Axiom Technologies is a leading provider of IT services to medium to large-scale enterprises. We are seeking a skilled Desktop Support Specialist to join our team.

Key Responsibilities
  • Desktop Support: Provide timely and accurate assistance to end-users within the organisation's desktop computing environment.
  • IT Skills and Experience: Minimum of two to three (3-5) years of direct PC and Laptop hardware service experience, with basic knowledge of network devices.
  • Technical Support: Proven work experience as a Desktop Support Engineer, Technical Support Engineer, or similar role.
  • Hardware and Software Support: Skilled in desk side support and PC break/fix, including administration of Windows O/S and basic skills on desk side support for smartphones, Apple devices and MAC OS.
  • Network and Server Support: Experience with Anti-spyware and Antivirus Software, SCCM, and basic knowledge of Servers, Storage, Tape libraries, TCP/IP networking, DNS, DHCP, VPN and RDP.
  • Communication and Problem-Solving: Good Written and Oral Communication skills with Clients and management, with the ability to troubleshoot issues with systems and networks using good deductive reasoning skills.
  • Time Management and Organization: Ability to work with deadlines and complete tasks on-time.
  • Application Support: Expert in Installing and troubleshooting desktop applications, MS office, O365, Outlook, Skype, basic applications etc.
  • Configuration and Deployment: Installation of the windows in new laptop/desktop and replicating configuration from old machine, SCCM OS deployment.
  • Coordinating with Technical Teams: Coordinating with various technical team to resolve the issue.
  • Printer and Scanner Support: Installation and troubleshooting printer, Scanner etc end user devices.
Additional Responsibilities
  • Smart Hand Support: L1 activities for Server and Network.
  • Issue Resolution: Coordinating with various technical team to resolve the issue.
  • Asset Management: Keep track of asset transactions and inventories up to date.
  • User Support: Address user tickets regarding hardware, software and networking.
  • Training and Documentation: Help create technical documentation and manuals.
  • Customer Support: Provide technical assistance and support for incoming queries and issues related desktop support, mobile device management, Video Conferencing support.
Requirements
  • Proven Ability: Must possess the proven ability to install and configure new IT equipment, perform PC Refresh, deploy new hire installs of equipment, PC moves, retirement and pickup of devices set for retirement.
  • Wipe Drives: Wipe drives with proper chain of custody and inventory management.
  • Software and Hardware Upgrades: To resolve incidents and upgrade different types of software and hardware.
  • Hardware Installation: Installation of new hardware for customers, such as new monitors, docking stations, or keyboards.
  • Software and Hardware Diagnostics: Diagnoses and resolving software and hardware incidents, including operating systems (Windows 7/10) and across a range of software applications on the client machine (Office applications, Outlook, Skype for Business, etc.).
  • Meeting Room Support: Perform daily health check, Standby and support for Meeting Room's Audio & Video devices.
  • Documentation and Communication: Accurately record, update and document requests using the IT service desk system.
  • Professionalism: Professionalism when resolving service delivery and client issues in a timely manner.
  • Problem-Solving: Determine the best solution based on the issue and details provided by customers.
  • Escalation: Identifying and escalating business and technical challenges as appropriate and in a timely manner.
  • Communication: Communicating with other engineers, clients, and managers in a professional manner as situations arise, and at regular intervals ensuring that all parties involved are kept up to date at all times.
  • Teamwork: Attending and participating in regularly scheduled team meetings, development training, and other meetings as needed.

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