Executive Housekeeping Manager

5 days ago

Rapid City, South Dakota, United States Rapid City Best Western Ramkota Hotel Full time
Job Description

**Job Summary:**

The Executive Housekeeper is responsible for leading, supporting, and directing all housekeeping and laundry department operations at the Rapid City Best Western Ramkota Hotel. This role ensures the highest standards of guest environment and satisfaction.

Key Responsibilities:

  • Supervise, direct, assist, facilitate, coordinate, and verify the completion of housekeeping tasks assigned to staff to provide guests with the highest quality of service.
  • Maintain a professional department by ensuring high levels of guest and associate satisfaction.
  • Maintain room quality based on hotel objectives and standards.
  • Monitor and maintain a level of cleanliness in rooms, storage areas, laundry, restrooms, and public areas.
  • Compile and report accurate status of guest rooms to the front office.
  • Maintain productivity and labor cost goals.
  • Establish and maintain cost control systems for staffing, linen inventories, and cleaning supplies.
  • Conduct inventories of linen, supplies, and equipment.
  • Ensure quality services are rendered in meeting guest needs and that guest relations are enhanced.
  • Ensure satisfactory scores with the brand by preparing for audits, evaluating results, and collaborating with management and team for necessary improvements.
  • Other duties as assigned.

Requirements:

  • High School diploma or GED required.
  • Experience in all aspects of Housekeeping in a large, multi-use facility required.
  • Previous supervisory experience.
  • Excellent written and verbal communication skills.
  • Must be flexible with working nights, weekends, and holidays.
  • Hotel Department uniform is required.
  • Must maintain a neat, clean, and well-groomed appearance.
  • Climb steps in hotels that do not provide elevators.
  • Push and pull heavy equipment of up to 50 lbs. for extended periods of time.
  • Lift 35 lbs. occasionally.

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