Customer Service Specialist

7 days ago


Madison, Wisconsin, United States The Tile Shop, Inc. Full time

Job Summary

The Tile Shop, Inc. is seeking a highly motivated and customer-focused Sales Associate to join our team. As a Sales Associate, you will be responsible for providing exceptional customer service, building strong relationships with customers, and driving sales growth.

Key Responsibilities

  • Proactively greet customers and provide a positive shopping experience
  • Develop and maintain strong relationships with customers through effective communication and follow-up
  • Sell tile and related products to meet or exceed customer expectations
  • Stay up-to-date on product knowledge and installation requirements to educate customers
  • Meet or exceed individual sales goals and track store orders
  • Present a professional image at all times and work effectively in a fast-paced environment
  • Perform other duties as assigned by management

Requirements

  • Strong work ethic and drive to exceed expectations
  • Excellent communication and interpersonal skills
  • Ability to work well in a fast-paced, commission-based sales environment
  • Open to learning and growing independently and from feedback
  • Detail-oriented and highly organized
  • Basic mathematical and computer skills
  • Ability to read, write, and speak English fluently

What We Offer

  • Competitive pay and exceptional training opportunities
  • Individual career growth opportunities and professional development
  • A dynamic and supportive work environment


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