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Automotive Customer Service Specialist

2 months ago

Madison, Wisconsin, United States Christian Brothers Automotive Full time

Position Summary:

As a key representative of Christian Brothers Automotive, the Automotive Service Advisor plays a crucial role in customer interactions regarding vehicle maintenance and repair. This position is essential in fostering trust and rapport with clients, ensuring they feel valued and informed throughout their service experience.

Core Responsibilities:

  • Welcome each customer with professionalism and courtesy.
  • Clearly articulate repair options and solutions in an understandable manner.
  • Oversee the workflow within the service center to maximize efficiency.
  • Promote services with integrity, ensuring transparency in all communications.
  • Maintain a positive and collaborative work environment.
  • Communicate effectively with customers via phone and in-person.
  • Cultivate long-lasting relationships with customers and the service team.
  • Assist in managing customer service activities effectively.
  • Provide transportation for customers as needed.
  • Ensure all repairs meet established standards and specifications.
  • Collaborate with team members to support overall service objectives.
  • Perform additional tasks as required.

Required Qualifications:

  • Valid driver's license.
  • Acceptable driving record as per company insurance standards.
  • Proficient in automotive software and Windows-based applications.
  • Previous experience in automotive customer service or as a service advisor.

Physical Demands:

  • Reliable attendance for a full-time schedule.
  • Ability to remain on your feet for extended periods.
  • Capability to lift and transport items weighing over 50 lbs.
  • Maintain a fast-paced work rhythm in a busy environment.