Front Desk Associate

5 days ago


Milwaukee, Wisconsin, United States Pfister Hotel Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at The Pfister Hotel. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a memorable experience for all who visit our hotel.

Key Responsibilities
  • Guest Services: Greet and welcome guests, check them in and out, and provide information about the hotel and its amenities.
  • Communication: Respond to guest requests and questions, and handle guest issues and complaints in a professional and courteous manner.
  • Cash Handling: Maintain accurate cash handling and responsibility for the House Bank.
  • Teamwork: Work collaboratively with other hotel staff to ensure seamless service and a positive guest experience.
Requirements
  • Customer Service: Excellent customer service skills and ability to communicate effectively with guests and colleagues.
  • Experience: Previous hotel, receptionist, customer service, or administrative experience preferred.
  • Physical Demands: Ability to stand and move throughout the front office and continuously perform essential job functions.
  • Education: High school diploma or equivalent required.
What We Offer
  • Benefits: Free meal every shift, room discounts, and other perks.
  • Career Growth: Opportunities to grow your career and transfer to other properties within the company.
  • Work-Life Balance: Paid time off and early wage access.


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