Spa Front Desk Representative

2 months ago


Milwaukee, Wisconsin, United States The Marcus Corporation Full time

About the Role:

The Pfister Hotel, a division of The Marcus Corporation, is seeking a highly skilled and customer-focused Spa Front Desk Agent to join our team. As a key member of our Well Spa team, you will be responsible for delivering exceptional guest experiences, ensuring seamless transactions, and providing top-notch service to our discerning clientele.

Key Responsibilities:

  • Perform front desk duties, including greeting guests, processing transactions, and answering phone inquiries.
  • Provide quality service to guests, ensuring their needs are met and exceeded.
  • Take ownership of guest complaints, resolving issues promptly and professionally.
  • Manage cash control, ensuring accurate accounting and deposits.
  • Sell Well Spa product lines, providing guests with personalized recommendations and service repeats.

Requirements:

  • Professional, passionate, and positive attitude.
  • Excellent customer service skills.
  • Exceptional written and verbal communication skills.
  • Flexible schedule, including nights, weekends, and holidays.
  • Ability to work under pressure in a fast-paced environment.
  • Effective communication skills in English.

What We Offer:

  • A free, well-balanced meal every shift.
  • Room discounts at Marcus Hotels & Resorts and Historic Hotels of America properties.
  • Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa.
  • Discounted parking.
  • Two for one movie theater coupons at Marcus Theatres.
  • Early wage access.
  • Paid time off.
  • Medical, dental, and vision insurance (offered after 30 days of employment).
  • Company-paid life insurance.
  • Employee assistance program.
  • 401k with employer match.

About Us:

The Marcus Corporation is a leading hospitality company with a rich 60-year history of operational and service excellence. We are committed to creating extraordinary experiences for our guests and associates alike. Our properties are known for their unique character and style, and we are dedicated to expanding our U.S.-based portfolio of hotels and resorts.



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