Front Desk Coordinator

3 days ago


Milwaukee, Wisconsin, United States Sono Bello Full time

About Sono Bello

Sono Bello is a dynamic and high-energy company that offers personalized body transformations. We are committed to providing exceptional customer service and a positive work environment.

Job Summary

We are seeking a highly organized and detail-oriented Front Desk Coordinator to join our team. The successful candidate will be responsible for providing exceptional customer service, managing the front desk, and ensuring a smooth and efficient experience for our patients.

Key Responsibilities

  • Customer Service
    • Greet patients and offer beverages
    • Check patients in and ensure schedule reflects appointment status
    • Check patients out and schedule next appointment
  • Scheduling
    • Maintain accountability for the schedule book
    • Introduce visitors to the appropriate personnel
    • Conduct confirmation calls for appointments
  • Administrative
    • Pull next day's patient charts and organize per scheduled appointment time
    • Prepare new patient charts
    • Maintain inventory of front office supplies
    • Check email and forward to the appropriate staff member
    • Organize and maintain file system
    • Keep front desk and lobby area clean
  • Billing
    • Process payments
    • Print daily close-out reports on scheduling system and review for accuracy
    • Fill deposit slips for all received cash and checks

Requirements

  • High school diploma or better
  • 1 year of office/administrative experience
  • Ability to lift up to 25 pounds
  • Use of telephone, computer, and other related instruments or devices
  • Vision and hearing acuity
  • Standing and walking for periods of time

Preferred Qualifications

  • Familiarity with MS Office, including Excel
  • Ability to write routine reports and correspondence
  • Ability to speak effectively before groups of customers or employees
  • Ability to add, subtract, multiply, and divide
  • Ability to carry out instructions furnished in written, oral, or diagram form
  • Ability to problem-solve

What We Offer

  • A dynamic and high-energy work environment
  • A chance to work in the growing fast-paced world of aesthetics
  • A small practice feel with big company support
  • No work on holidays, only day shifts for a normal/regular life balance

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