Front Desk Manager
4 days ago
About the Role
We are seeking a highly skilled and customer-focused Front Desk Supervisor to join our team at The Pfister Hotel. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience.
Key Responsibilities
- Provide warm and welcoming service to guests, responding to their inquiries and resolving any issues in a timely and professional manner.
- Work closely with the front desk team to ensure efficient check-in and check-out processes, as well as accurate room assignments and billing.
- Assist with room sales and upselling opportunities to maximize revenue and drive business growth.
- Collaborate with other hotel departments to ensure seamless communication and a high level of service delivery.
- Participate in ongoing training and development to stay up-to-date on hotel policies, procedures, and industry trends.
What We Offer
- A competitive salary and benefits package, including medical, dental, and vision insurance, as well as paid vacation days and annual wage increases.
- The opportunity to work in a dynamic and fast-paced environment, with a focus on delivering exceptional customer service and driving business results.
- A comprehensive training program, designed to help you develop your skills and advance your career.
- A collaborative and supportive work environment, with a team of experienced professionals who are passionate about delivering exceptional service.
Requirements
- High school diploma or equivalent required; associate's or bachelor's degree preferred.
- Previous experience in a customer-facing role, preferably in the hospitality industry.
- Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management.
- Ability to work a flexible schedule, including evenings, weekends, and holidays.
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