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Spa Front Desk Representative

2 months ago

Milwaukee, Wisconsin, United States The Marcus Corporation Full time

About the Role:

The Pfister Hotel, a division of The Marcus Corporation, is seeking a highly skilled and customer-focused Spa Front Desk Agent to join our team. As a key member of our front desk team, you will be responsible for providing exceptional guest experiences, ensuring seamless transactions, and promoting our luxury hotel's services.

Key Responsibilities:

  • Provide warm and welcoming greetings to guests, ensuring a positive first impression of our hotel.
  • Process guest transactions, including room bookings, retail sales, and cash handling, with accuracy and efficiency.
  • Respond to guest inquiries, resolve issues, and provide solutions in a professional and courteous manner.
  • Sell our retail products, including spa services and merchandise, to guests, providing personalized recommendations and promotions.
  • Maintain a clean and organized front desk area, adhering to hotel standards and policies.
  • Collaborate with other departments, such as housekeeping and concierge, to ensure seamless guest experiences.

Requirements:

  • Excellent customer service skills, with a focus on providing personalized and attentive service to guests.
  • Ability to work in a fast-paced environment, handling multiple tasks and priorities with ease.
  • Strong communication and interpersonal skills, with the ability to effectively communicate with guests, colleagues, and management.
  • Flexibility to work a variety of shifts, including nights, weekends, and holidays.
  • Ability to maintain confidentiality and handle sensitive guest information with discretion.

What We Offer:

  • A competitive salary and benefits package, including medical, dental, and vision insurance, 401(k) with employer match, and paid time off.
  • Opportunities for career growth and advancement within The Marcus Corporation.
  • A dynamic and supportive work environment, with a focus on teamwork and collaboration.
  • Recognition and rewards for outstanding performance and contributions to the hotel's success.