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Patient Service Representative
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Patient Access Service Representative
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Patient Service Representative
2 months ago
We are seeking a highly skilled and detail-oriented Patient Service Representative to join our team at Advocate Aurora Health. As a key member of our front desk team, you will be responsible for providing exceptional patient care and administrative support to our patients and staff.
Key Responsibilities- Front Desk Operations: Greet and check-in patients, ensuring accurate and complete patient information.
- Patient Registration: Complete the registration process for walk-in patients, verifying and updating demographic and insurance information as needed.
- Insurance Verification: Verify insurance benefits, calculate patient responsibility, and request payment.
- Financial Assistance: Identify patients in need of financial assistance and refer them to our Financial Advocate team.
- Visit Closure: Monitor patient flow, perform visit closure, and provide patients with necessary documents.
- Scheduling: Schedule patient visits using established guidelines.
- Team Collaboration: Work collaboratively with our team to ensure seamless patient care and efficient workflow.
- Education: High school graduate or equivalent.
- Experience: Typically requires 1 year of experience in customer service or clerical/office experience.
- Skills: Excellent communication and problem-solving skills, with the ability to work in a fast-paced environment.
- Technical Skills: Proficiency in Microsoft Office, EPIC electronic medical record, and other relevant software.
Advocate Aurora Health is a national leader in clinical innovation, health outcomes, consumer experience, and value-based care. We are committed to providing equitable care for all and offer a comprehensive benefits package to our employees. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional patient care, we encourage you to apply for this exciting opportunity.
