Call Center Professional
6 days ago
Job Description for Incoming Call Specialist:
Job Summary: We are seeking a highly motivated and customer-focused Incoming Call Specialist to join our team at Prontonet Work Bizz. As an Incoming Call Specialist, you will be responsible for handling a high volume of inbound calls, providing exceptional customer service, and resolving customer inquiries efficiently.
Key Responsibilities:
- Handle Inbound Calls: Answer incoming calls in a professional and courteous manner.
- Resolve Customer Inquiries: Address customer questions, concerns, and complaints in a timely and effective manner.
- Document Interactions: Accurately record all customer interactions, inquiries, and resolutions in our database.
- Escalate Complex Issues: Identify and escalate complex issues to appropriate departments or supervisors when necessary.
- Collaborate with Team Members: Work closely with team members and other departments to ensure customer satisfaction and process improvement.
Requirements:
- Education: A high school diploma or equivalent is required; a college degree is preferred.
- Communication Skills: Excellent verbal and written communication skills.
- Problem-Solving Skills: Strong problem-solving skills and ability to handle difficult situations with empathy.
- Computer Proficiency: Proficiency with computer systems, CRM software, and Microsoft Office Suite.
Benefits: Our company offers a competitive salary range of $45,000 - $60,000 per annum, based on experience and qualifications, as well as opportunities for career growth and development.
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