Call Center Professional

6 days ago


Philadelphia, Pennsylvania, United States Prontonet Work Bizz Full time

Job Description for Incoming Call Specialist:

Job Summary: We are seeking a highly motivated and customer-focused Incoming Call Specialist to join our team at Prontonet Work Bizz. As an Incoming Call Specialist, you will be responsible for handling a high volume of inbound calls, providing exceptional customer service, and resolving customer inquiries efficiently.

Key Responsibilities:

  1. Handle Inbound Calls: Answer incoming calls in a professional and courteous manner.
  2. Resolve Customer Inquiries: Address customer questions, concerns, and complaints in a timely and effective manner.
  3. Document Interactions: Accurately record all customer interactions, inquiries, and resolutions in our database.
  4. Escalate Complex Issues: Identify and escalate complex issues to appropriate departments or supervisors when necessary.
  5. Collaborate with Team Members: Work closely with team members and other departments to ensure customer satisfaction and process improvement.

Requirements:

  • Education: A high school diploma or equivalent is required; a college degree is preferred.
  • Communication Skills: Excellent verbal and written communication skills.
  • Problem-Solving Skills: Strong problem-solving skills and ability to handle difficult situations with empathy.
  • Computer Proficiency: Proficiency with computer systems, CRM software, and Microsoft Office Suite.

Benefits: Our company offers a competitive salary range of $45,000 - $60,000 per annum, based on experience and qualifications, as well as opportunities for career growth and development.



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