Call Center Customer Service Representative

3 weeks ago


Philadelphia, Pennsylvania, United States Signeekwave Architecture Studio Full time
About Signeekwave

We are an innovative and forward-thinking architecture firm committed to creating exceptional spaces that blend functionality, aesthetics, and sustainability. Our team of talented architects, designers, and engineers strives to push the boundaries of architectural design and create transformative experiences for our clients.

Job Overview

We are seeking a dedicated and enthusiastic Call Center Customer Service Agent to join our dynamic team. In this role, you will be the voice of our company, providing exceptional customer service to clients and addressing their inquiries or concerns with professionalism and empathy.

Key Responsibilities:
  • Customer Service: Answer incoming customer calls promptly and professionally, providing accurate information regarding products and services, resolving customer complaints and issues in a timely manner, and documenting customer interactions and maintaining detailed records.
  • Billing and Account Management: Assist customers with billing inquiries and account management, coordinating with other departments to ensure customer needs are met.
Requirements:
  • Education: High school diploma or equivalent; college degree preferred.
  • Experience: Proven experience in a customer service or call center role.
  • Skills: Excellent verbal and written communication skills, strong problem-solving skills, ability to think quickly on your feet, and proficiency in using computer systems and call center software.
  • Availability: Ability to work flexible hours, including evenings and weekends.
Benefits
  • Dental Insurance
  • Disability Insurance
  • Health Insurance
  • Flexible Spending Account
Compensation

The estimated salary for this position is $18.50-$28.00 per hour, based on location in Philadelphia, PA.



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