Information Center Professional

1 week ago


Philadelphia, Pennsylvania, United States Community College of Philadelphia Full time

Community College of Philadelphia is seeking a skilled Information Center Representative to provide exceptional customer service to students, faculty, and staff. This is an excellent opportunity for a dedicated individual to make a difference in the lives of others.

About Us

We are a vibrant institution that values diversity, equity, and inclusion. Our mission is to provide accessible education to all, regardless of background or socioeconomic status. As an Information Center Representative, you will be part of a team that is committed to creating a welcoming and supportive environment for our students.

Job Description

The successful candidate will be responsible for providing quality customer service via electronic communications, in-person, and/or telephone (inbound and outbound). This includes assisting callers with general College information, scheduling placement tests and registration sessions, and resolving issues or escalating complex ones as needed.

You will work closely with the Associate Director to ensure seamless operations in the Information Center. Your duties will include:

  • Providing outstanding customer service through active listening, verifying instructions, and asking questions to clarify understanding of new or complex assignments.
  • Assisting incoming students with scheduling placement tests and registration sessions using appropriate modules in Banner and CRM systems.
  • Remain knowledgeable of processes and procedures regarding enrollment management to resolve basic questions and/or problems regarding admissions, financial aid, registration, and related academic support services.
  • Delivering exceptional quality customer service over telephone, in-person, and via electronic communications.
Requirements

To be considered for this role, you must have a high school diploma or equivalent and at least one year of work experience in a call center, help desk, or information center. You should also be able to work in a quality-controlled, performance-measured work environment and demonstrate ability to handle multiple tasks simultaneously.

We offer a competitive salary range of $45,000 - $55,000 per annum, depending on experience. If you are a motivated individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.



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