Call Center Specialist

3 days ago


Philadelphia, Pennsylvania, United States American Heritage Federal Credit Union Full time
Call Center Specialist Opportunity

American Heritage Credit Union is hiring a Call Center Specialist to provide exceptional customer service and support in our Contact Center.

This role involves performing routine member transactions, including deposits, withdrawals, cash advances, loan payments, transfers, and check cashing via the PTM/ITM.

  1. Deliver exceptional customer service by providing information and assistance in a timely and professional manner
  2. Identify opportunities to cross-sell products and services to members
  3. Process routine member transactions, including cash/check deposits, withdrawals, and transfers
  4. Analyze member inquiries and provide solutions to meet their financial needs

Requirements:

  • Proven experience in cash handling and customer service
  • Previous credit union/banking experience a plus
  • Availability to work Monday-Friday 8:00 a.m. to 7:00 p.m. and Saturday 9:00 a.m. to 3:00 p.m.

We offer a $45,000 - $60,000 per year salary, a comprehensive benefits package, and a dynamic work environment.



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