Client Support Specialist

2 weeks ago

Portland, Oregon, United States Oregon Catholic Press Full time

Position Title: Customer Service Representative

Job Type: Full-time, Work From Home Flexibility

PRIMARY OBJECTIVE:

The primary goal of this role is to ensure customer satisfaction while utilizing OCP's e-commerce platforms, subscriptions, and digital resources. This position is essential in delivering exceptional customer support for incoming inquiries and aiding customers in onboarding to OCP's digital services to maximize their experience. This role also provides vital administrative, billing, and order entry assistance to the sales team, ensuring all tasks are completed in a timely and efficient manner, adhering to OCP's standards and service level agreements.

KEY RESPONSIBILITIES:

  1. Respond to incoming customer service inquiries regarding general support for non-subscription orders and assistance with digital tools.
  2. Identify customer needs through phone, fax, or email communications and process orders for OCP products that best meet those needs.
  3. Handle payment processing, apply credits, and adjust account balances as necessary for customer service requests.
  4. Assist with basic reprint permissions as required.
  5. Timely refer sales leads to the appropriate sales team members.
  6. Provide solutions for website assistance requests by diagnosing issues and guiding clients through corrective actions.
  7. Document feedback from customer interactions, including suggestions, complaints, and account changes, into company systems.
  8. Adhere to service level agreements regarding processes, response times, and deadlines.
  9. Troubleshoot reported errors and diagnose user training and system issues.
  10. Create detailed defect reports for the IT team, including scenarios for problem recreation.
  11. Advocate for customers until their issues are resolved satisfactorily.
  12. Keep the Sales and Customer Success Team updated on the status of user issues and developments.
  13. Contribute to the development of client training programs by identifying learning needs.
  14. Enhance system performance by identifying issues and recommending improvements.
  15. Communicate customer feedback to the Sales and Customer Success Operations Manager regarding product responses and needs.
  16. Stay informed about OCP products and services, participating in all required training and events.
  17. Exhibit work habits and interpersonal skills that align with OCP's mission and core values of Passion, Empathy, and Humility.

ADDITIONAL RESPONSIBILITIES:

  1. Enhance job knowledge through participation in educational opportunities.
  2. Assist in identifying issues related to websites, networks, and systems.
  3. Participate in departmental and company meetings, representing the department as needed.
  4. Provide backup support for reception duties as required.
  5. Perform other duties as assigned.

QUALIFICATIONS:

  • Demonstrated core values of OCP: Humility, Empathy, and Passion.
  • Minimum of 2 years of experience in customer service or technical support.
  • High School diploma with some college education preferred, or equivalent experience.
  • Exceptional communication skills, both written and verbal.
  • Proficient in using web browsers across various platforms, including Windows and Apple devices.
  • Technical skills for troubleshooting service issues across websites and databases.
  • Strong attendance record.
  • Knowledge of music and/or Catholic liturgy is a plus.
  • Bilingual skills (Spanish) are preferred.

OCP is committed to fostering a diverse workforce and encourages applications from individuals of all backgrounds. We believe in creating an inclusive environment where every employee can thrive.

TO APPLY: Please visit our careers page to view current openings and submit your application along with the required materials.

  • Client Support Specialist

    1 week ago

    Portland, Oregon, United States Navy Times Full time

    Client Support SpecialistNavy Times is in search of a committed Client Support Specialist to become a vital part of our dynamic team. If you possess a strong customer-centric mindset and are enthusiastic about providing outstanding assistance, this position could be an excellent fit for you.Qualifications:High School diploma or equivalent 1-2 years of...

  • Client Support Specialist

    2 weeks ago

    Portland, Oregon, United States WESCO International Full time

    Client Support Specialist As a Client Support Specialist, your primary role will involve managing customer inquiries through multiple communication channels including phone, email, and in-person visits. You will be tasked with addressing both standard and intricate issues, processing transactions, and collaborating with various departments to guarantee...

  • Client Support Specialist

    2 weeks ago

    Portland, Oregon, United States Fully Full time

    Client Support SpecialistCompany: FullyLocation: RemoteType: Full-timeOverview:We are seeking a Client Support Specialist to join our dynamic team. At Fully, we are dedicated to creating an inspiring workplace through our innovative office furniture solutions.About Us:Fully, a proud subsidiary of MillerKnoll, is committed to enhancing workplace wellness...

  • Client Support Specialist

    2 weeks ago

    Portland, Oregon, United States Bigfoot Staffing Full time

    BigFoot Staffing is thrilled to collaborate with a leading organization in fire safety to fill this client support position. Our client is committed to ensuring the safety of individuals and facilitating their return home through outstanding fire safety services.Position Overview:As a Client Support Specialist, you will serve as the initial point of contact...

  • Client Support Specialist

    2 weeks ago

    Portland, Oregon, United States Lithia Motors Full time

    Company: Lithia MotorsPosition Overview:As a Client Support Specialist at Lithia Motors, your primary responsibilities will include:Communication: Manage both incoming and outgoing communications with clients in a Call Center setting, ensuring a high standard of service delivery.Account Monitoring: Oversee client account information for issues such as missed...

  • Client Support Specialist

    2 weeks ago

    Portland, Oregon, United States Consumer Cellular Full time

    Client Support SpecialistLocation: RemoteRole Overview:As a key member of our team, you will play an essential role in enhancing customer satisfaction. We invite you to join our organization in delivering outstanding service to clients across the country, managing a daily volume of approximately 30 inquiries. This role provides a unique opportunity to foster...

  • Client Support Specialist

    2 weeks ago

    Portland, Oregon, United States Portland Seed Fund Full time

    Client Support Specialist at Portland Seed Fund Portland Seed Fund is dedicated to fostering innovation and growth in the travel industry. Our mission is to empower individuals through transformative experiences and meaningful connections. Our team is passionate about travel and committed to enhancing the customer journey. We strive to create an exceptional...

  • Client Support Specialist

    2 weeks ago

    Portland, Oregon, United States Tuerk House Full time

    Position Overview:The Client Support Specialist will be tasked with delivering comprehensive case management services to individuals at Tuerk House. This role involves collaborating with a diverse team to evaluate the requirements of individuals engaged in support services. The primary objective of the Client Support Specialist is to create a pathway for...

  • Client Support Specialist

    2 weeks ago

    Portland, Oregon, United States Therapeutic Associates Full time

    Client Support SpecialistOverview:Therapeutic Associates, Inc. is in search of a dedicated Client Support Specialist to enhance our central billing operations. We are a company that excels in orthopedics and manual therapy, committed to delivering exceptional patient care and fostering strong connections with our referral partners. Our mission revolves...

  • Junior Client Support Specialist

    2 weeks ago

    Portland, Oregon, United States Precision Solutions Inc. Full time

    Job OverviewPrecision Solutions Inc. is seeking a motivated and enthusiastic Junior Client Support Specialist to enhance our customer service team. If you are eager to develop your customer service skills while enjoying a dynamic work environment, this position is ideal for you. The Junior Client Support Specialist serves as the primary point of contact for...

  • Client Support Specialist

    1 week ago

    Portland, Oregon, United States SERVPRO of Southwest Portland Full time

    Job OverviewBenefits:401(k) matchingPerformance-based bonusesCompany vehicleTeam-building eventsCompetitive salaryDental coverageComplimentary uniformsHealth insuranceCareer advancement opportunitiesPaid time offTraining and development programsVision coverageAre you passionate about assisting individuals during challenging times?Join our team at SERVPRO of...

  • Client Support Specialist

    2 weeks ago

    Portland, Oregon, United States Recruit Monitor Full time

    Position Overview The Client Support Specialist role is a permanent position offering a flexible schedule of 35-40 hours per week, available from Sunday to Saturday. Team members are expected to have the adaptability to work any of our 8-hour shift schedules during our standard operating hours of 5:00 am to 10:00 pm local time. Initial training sessions will...

  • Security Specialist

    2 months ago

    Portland, Oregon, United States Security Industry Specialist Full time

    About this position:Department: Retail Location (City/State): Portland, OREmployment Type: Full timeAbout us:Security Industry Specialists, Inc. (SIS) provides security solutions to some of the most recognized companies and brands in the world. We deliver services that consistently exceed those of our peers. We accomplish this through innovation, constant...

  • Bilingual Client Support Specialist

    2 weeks ago

    Portland, Oregon, United States Autodesk Full time

    Job Requisition ID: 24WD77774Position OverviewGCPay, a premier solution in North America, offers the commercial construction sector a streamlined electronic platform for managing the entire invoicing process. This includes the submission and review of payment applications, creation and exchange of lien waivers, and handling required compliance items. Our...

  • Client Support Specialist

    2 weeks ago

    Portland, Oregon, United States Cetera Financial Group Full time

    Position Overview:This role is designed to assist Financial Professionals (Registered Representatives) in managing their daily investment operations while improving the overall customer service experience.This position may support up to three Financial Professionals.Key Responsibilities:Collaborate directly with Registered Representatives to prepare and...

  • Client Support Specialist

    2 weeks ago

    Portland, Oregon, United States PayRange Full time

    Job OverviewSalary: $22 - $24 hourly DOEPayRange is an innovative technology firm dedicated to enhancing customer experiences through our cutting-edge solutions. We are on the lookout for a motivated individual to become a vital part of our customer service team.Role Summary:As a Customer Service Agent, your primary responsibility will be to deliver...

  • Client Support Specialist

    2 weeks ago

    Portland, Oregon, United States Bashro Enterprises LLC Full time

    Position OverviewClient Support Specialist - Vehicle Rental Services:This role encompasses a dual function, where you will provide assistance to clients, facilitate vehicle inspections, manage the rental process, and accurately input necessary data.Key Responsibilities:Assist customers with inquiries and provide exceptional service.Conduct thorough checks of...

  • Bilingual Client Support Specialist

    2 weeks ago

    Portland, Oregon, United States Autodesk Full time

    Job Requisition ID: 24WD77774Position OverviewGCPay stands as a premier solution within the commercial construction sector across the United States and Canada, offering a streamlined electronic platform for managing the invoicing process. This encompasses the submission and review of payment applications, the creation and exchange of lien waivers, and the...

  • Bilingual Client Support Specialist

    2 weeks ago

    Portland, Oregon, United States Autodesk Full time

    Job Requisition ID: 24WD77774Position OverviewGCPay is a premier solution provider in North America, offering the commercial construction sector a streamlined electronic platform for managing the entire invoicing process. This includes the submission and review of payment applications, creation and exchange of lien waivers, and the management of compliance...

  • Traveling Electrophysiology Nurse Specialist

    4 hours ago

    Portland, Oregon, United States HealthEcareers - Client Full time

    Job SummaryHealthEcareers - Client is seeking a skilled Traveling Electrophysiology Nurse Specialist to join their team. As a Traveling Electrophysiology Nurse Specialist, you will be responsible for providing high-quality patient care in an Electrophysiology Lab setting.Key ResponsibilitiesProvide patient care in an Electrophysiology Lab setting, including...