Client Relations Manager

2 weeks ago

San Lorenzo, California, United States Revolution Foods Full time


The Client Relations Manager is a crucial position at Revolution Foods, vital for maintaining customer loyalty and fostering growth.

As the representative of Revolution Foods to our clients and vice versa, Client Relations Managers oversee account specifics, address strategic challenges, and utilize proactive measures to enhance customer retention.

This role is essential for the long-term financial health of Revolution Foods.

Why Join Us:
At Revolution Foods, you will be part of an energetic team dedicated to revolutionizing how students receive nutritious meals. Your perspectives and contributions will directly influence our mission and business success in our collaborative atmosphere. We provide avenues for advancement, professional growth, and the opportunity to make a significant impact on the lives of children and communities.

Key Responsibilities:


As a Client Relations Manager, you will serve as a trusted advisor within your market and be accountable for: Ensuring that Revolution Foods' mission of Fresh Meals for All aligns with the strategic objectives of our clients.

Collaborating with Operations partners to achieve On Time In Full (OTIF) delivery. Advising clients on best practices to enhance meal participation and minimize waste.

Leveraging analytics and feedback to improve the Revolution Foods Customer Experience.
Providing constructive feedback to Product Development to ensure meals align with client needs.
Achieving annual KPIs for retention and growth.
Spending a significant portion of your time in the field, visiting educational institutions, and building relationships with our clients.
Managing projects to maintain high daily OTIF levels and implement corrective/preventive measures.
Establishing critical milestones and prioritizing tasks to meet project deadlines.
Overseeing the Revolution Foods Customer Experience throughout the fiscal year, academic year, and summer.
Executing account management strategies to strengthen relationships with daily contacts, operations leaders, and decision-makers.
Leading internal and external business evaluations, optimizing financial outcomes, operational standards, and client satisfaction.
Driving and surpassing annual renewal and retention targets.
Utilizing business intelligence to comprehend KPIs, identify underlying causes of underperformance, and implement corrective strategies.

Required Qualifications:
B.A. or B.S. or equivalent professional experience. - 5 years of experience in customer service, account management, or sales within K-12 education. A self-driven leader with a positive demeanor, problem-solving skills, and a growth-oriented mindset.
Exceptional written, verbal communication, and presentation abilities.

Proficient in Excel, PowerPoint, Word, Teams, and Salesforce or similar CRM systems. Excellent attention to detail, organizational capabilities, and the ability to juggle multiple tasks, deadlines, and priorities.

Proven experience presenting key performance indicators with strategic insights to senior leadership.
Join Revolution Foods and contribute to a team that is not just providing meals, but also fostering community well-being.

Compensation Range:
$66,560 - $75,000

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