Client Relations Specialist
2 weeks ago
Job Category: BRANCH OFFICE SUPPORT
Requisition Number: CLIEN008429
- Full-Time
The Client Service Associate (NR) operates under direct supervision to support one or more Financial Advisors in managing client accounts and documentation. This role encompasses a variety of administrative tasks, including but not limited to, document preparation, record maintenance, communication handling, and providing exceptional customer service to clients.
Key Responsibilities- Execute clerical tasks associated with the initiation and ongoing management of client accounts, ensuring accurate coding based on client preferences.
- Collaborate with Financial Advisors and clients to gather necessary documentation pertinent to the established accounts.
- Organize and maintain comprehensive records of client accounts and trade-related documentation for Financial Advisors and branch office requirements.
- Facilitate operational or administrative functions for client requests, such as processing check requests, wiring funds, and updating address information.
- Respond to client inquiries regarding account-related information, ensuring compliance with regulations regarding the provision of quotes and stock information.
- Generate reports and provide relevant information to Financial Advisors as needed.
- Recognize and escalate any situations requiring attention from Financial Advisors or the Branch Manager, including unusual client or employee behaviors.
- Perform various administrative duties such as typing, filing, answering phones, and mailing documents, along with additional tasks assigned by Financial Advisors or the Branch Manager.
- Administrative Knowledge - Familiarity with administrative and clerical processes, including word processing, spreadsheet applications, and record management.
- Industry Knowledge - Basic understanding of the investment brokerage sector and relevant securities regulations.
- Time Management - Ability to prioritize and manage multiple tasks effectively, ensuring goals are met and resources are utilized efficiently.
- Critical Thinking - Employ logical reasoning to evaluate different solutions and approaches to problem-solving.
- Customer and Interpersonal Skills - Proficient in providing outstanding customer service and assessing client needs to ensure satisfaction.
- Communication Skills - Capable of conveying information clearly and effectively in both written and verbal formats.
- High School Diploma or equivalent experience.
- Minimum of 2 years in a clerical or related industry role.
Salary: $44,800 per year. Actual salaries may vary based on qualifications, skills, and overall competencies.
About StifelStifel is a well-established global wealth management and investment banking firm, committed to innovation and client success. With a rich history spanning over 130 years, we prioritize safeguarding our clients' assets while fostering their growth.
Our extensive network includes offices in major cities worldwide, employing approximately 9,000 professionals dedicated to various roles within the financial sector. We provide a dynamic work environment and a comprehensive benefits package, including health, dental, and vision care, 401k, and paid time off.
Stifel is an Equal Opportunity Employer.
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