Customer Service Associate

2 weeks ago


Berlin, Ohio, United States Group Management Services Full time
Customer Service Associate

Group Management Services is actively seeking dedicated Customer Service Associates to enhance our operations. In this position, you will be tasked with managing guest check-ins and check-outs while addressing various guest inquiries.

The ideal candidate will possess:
  • Prior experience in a hotel front desk environment is highly desirable
  • Familiarity with LightSpeed software is advantageous
  • Essential customer service experience is required
  • Flexibility to work various shifts, including evenings, weekends, and holidays
Responsibilities of our Customer Service Associates include:
  • Delivering exceptional guest satisfaction through friendly and attentive service
  • Efficiently resolving guest issues with professionalism and courtesy
  • Welcoming guests with a warm and genuine greeting
  • Maintaining and updating group information in the hotel's records as needed
  • Facilitating smooth and accurate guest check-in and check-out processes
  • Participating in mandatory meetings and pre-shift briefings
  • Carrying out additional tasks as assigned
What we offer:
  • 401k plan
  • Life insurance coverage
  • Health insurance options
  • Dental insurance benefits
  • Vision insurance plans
  • Compensation: Based on experience
If you are interested in this opportunity, please submit your current resume.

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